IPSL IT Operations Support Job in Nairobi


Our Client, The Integrated Payment Services Limited (IPSL) is a payment services provider company and active in the financial services industry and at the strategic level is held together by a shared business philosophy.

The Company provides high volume transaction switching and settlement services for inter-bank transactions.

They are now inviting applications for dynamic professionals to fill in the following position in their Nairobi office:

IT Operations Support

Reporting to the IT Operations Supervisor and to the CIO respectively, this position will be responsible for providing operational implementation, management and support for all services provided to clients 24/7 and ensuring SLA’s are met and client satisfaction is guaranteed.

Principal Accountabilities:

  • Operating as per laid down operational processes: Start of Day, End of Day, Command Execution, activating jobs, etc.
  • Monitoring of all services, including IT networks, as per the laid down thresholds and standards defined in the application standards for abnormalities and out of line occurrences to ensure the products perform to the SLA’s for both the production and DRP site
  • Logging of incidents in an accurate and informative manner as and when they occur
  • Escalating and reporting of out of line situations to the Operations Supervisor or Chief Information Officer
  • Communicating and assisting bank customer counterparts relating to operational problems and queries
  • Performing management functions in accordance with the paid down parameters relating to backup, bank output and processing
  • Participating in Disaster Recovery and Business Resumption Planning activities under the direction of the Chief Information Officer
  • Strictly adhering to all security protocols, both physical and technical

IPSL IT Operations Support Job in Nairobi

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Engineering and Technical, ICT and Technology
Updated: January 10, 2018 — 10:09 pm