Kuehne + Nagel Group Airfreight Operations Process Manager Job in Nairobi

Kuehne + Nagel Group

We are pleased to invite Applications from qualified candidates to fill the position below:

Airfreight Operations Process Manager

Reference Number: Req 32154


Job Description

Your tasks and responsibilities

  • Ensuring effective airfreight operating system utilization.
  • Ensuring the management of tasks is being executed by branch level management teams (monitored through Business Automation
  • Management tools (BAM) and billing reports).
  • Controlling of airfreight operational processes to ensure optimal work flow structure is implemented.
  • Root cause analysis and support of the airfreight organization in regards to the operational KPI’s.
  • Oversight of customer implementation projects ensuring a smooth on boarding process.
  • Facilitation of systems tools and transition of tasks to the Shared Service Centre (SSC).
  • Acting as first point of contact with the SSC teams and Regional Operational Management (RA-M) relating to task transition.
  • Evaluating and ensuring that appropriate infrastructure is in place for business growth (when committed business is on board) and when staff fluctuations occur.
  • Acting as the direct responsible party ensuring that productivity targets are being met by the respective airfreight departments.
  • Ensuring smooth and efficient systems and process collaboration with other business units.
  • Ensuring that effective cost management processes are in place and adhered to at branch / department levels.
  • Monitoring utilization and performance of Cargo IQ KPI’s.
  • Monitoring and driving the Forwarding Controlling Systems (FOCOS) development.
  • Self-driven analysis of systems, processes and performances with the help of the applicable operational management.
  • Monitoring major customers KPI’s to ensure levels of committed service are being achieved.
  • Ensuring all necessary trainings have been completed as per national training matrix.
  • Responsible of the on boarding process of new hires.

Your skills and experience

  • Bachelor’s degree in Logistics/Supply Chain Management.
  • Masters in Logistics/Supply Chain Management will be an added advantage.
  • 2-5 years’ experience in Project/ Process Management.
  • Operational Airfreight background.
  • Six Sigma Certification.
  • KN Systems knowledge (e.g Airlog, CIEL, THS) will be an added advantage.
  • Computer literate, Strong verbal and written communication and presentation skills.
  • Able to demonstrate good leadership and interpersonal skills.
  • Good analytical skills.

Good reasons to join

Besides numerous corporate benefits we offer opportunities where you can grow your expertise and shape processes and innovative solutions that will transform logistics and exceed customers’ expectations.


National Human Resource Manager
Kuehne + Nagel Limited
P.O Box 69979
Nairobi, 00400
Tel: +254 20 6600 000

All applications to be channeled through www.kncareers.com

About Kuehne + Nagel

With over 74,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.

Further information can be found at www.kuehne-nagel.com

Procurement and Logistics
Updated: January 22, 2018 — 9:08 am