Micro Finance Debt Collection Officer Job

Urgent Vacant Positions

A fast growing micro finance institution is urgently seeking to fill in positions outlined below

Position: Debt Collection Officer

Reporting to: Finance Manager

Other Relationships: Marketing, Credit, Customer Service, HR, Finance & IT

Role Profile: The Credit Operations Officer – Your will be responsible for end to end collections and recoveries for unsecured debt as well as initiating legal action on secured debt.

This is a varied role and you will need to have a good understanding of litigation. You will work closely with a small professional, but fun team in an engaging culture with low turnover.

You will be pro-active with your ability to solve problems and look at issues holistically.

There are also opportunities for career progression in this role.

Key Responsibilities

  • Initiate legal action (default notices) where necessary for both secured and unsecured debt.
  • Complete legal action on all unsecured debt.
  • Liaison with our vendors.
  • Arrange payment of all invoices not limited to property consultants, Lawyers, Accountants, Valuers
  • Responsible for outsourcing written off files to external collections agencies
  • Responsible for payment and maintaining register of all payments made by external collections agencies
  • To be successful in this role you will have proven collections/recoveries experience ideally from the banking/Micro finance industry.

Further, your skills will include:

  • Experience in early stage collections– secured and unsecured debts
  • Sound knowledge of industry changes and legislative requirements
  • Ability to manage complex business banking customer connections on a day to day basis
  • Strong negotiation and customer service skills
  • Driving both Vehicles and motor bikes
  • Strong data entry and high attention to detail
  • Ensure excellent customer service delivery and customer delight in all Branches.

Minimum qualifications, experience & competencies required:

  • Diploma in Business Management, Administration or Social Science from a reputable University.
  • Fully conversant with micro-credit and SME lending in the Kenyan business environment.
  • Ability to maintain confidentiality, tact and discretion when dealing with people and records.
  • Demonstrable People Management experience in a lending environment.
  • High integrity and dependability.
  • Ability to build and maintain productive working relationships in a multi-functional environment.
  • Minimum 2 years experience in a Credit collection position gained from a Banking or Financial Institution with demonstrable ability in providing guidance in all areas of credit operations including processes, systems & models.
  • Strong presentation skills including excellent oral communication skills, passion to make yourself understood and engaging in a pleasant way.
  • People Management skills a must.


If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job title in the subject field to admin@granarycapital.com.

Deadline of application is 26th January 2018.

Only shortlisted candidates will be contacted.

Banking Insurance Investments, Accounting and Finance
Updated: January 18, 2018 — 11:51 am