NOC Engineer Job in Kenya

Job Vacancy: Network Operations Centre (NOC) Engineer

Salary: 40k

Key Responsibilities:

  • Assisting in commissioning of VSAT terminals as per NOC guidelines – Activations & Cross Pol to desired standards
  • Monitor the NMS systems to ensure it is functioning properly at all times. Alert TL immediately if any anomaly noted.
  • Participate in running current NMS systems.
  • Coordinate with partners and providers for problem solving as per NOC guidelines.
  • Properly monitor and perform tasks given in Hosted VNO Management, SCPC / DVB / SCPC / Broadcast / Collocated (and all) new sites activations and/ or Planning for the activation with Upstream providers.
  • Perform maintenance and troubleshooting Satellite Network / Teleport & Data Centre as required.
  • Providing technical support to field engineers and participating in organized trainings.
  • Responsible for troubleshooting of (VSAT RF issues for partners) with minimum downtime.
  • Monitoring the VSAT Traffic & assist in maintaining the network for “Minimum Downtime”.
  • Timely daily and weekly Reports to NOC Team Leader
  • Handle changes request (CR) received as per NOC SLA.
  • Monitor if network performance reports are generated as desired pattern and delivered on time and alert TL if any anomaly noted.
  • Work in shifts as per NOC timetable.
  • Respond to client queries’.
  • Escalate issues to TL if unable to resolve within required time.
  • Make proper use of ERP and NOC Databases as per guidelines
  • Weekly Courtesy calls to clients
  • Any other added duties.

Qualifications

  • Basic French language skills – A must
  • Bachelor’s Degree / Diploma in Electronics and communication
  • CCNA certification
  • iDirect Platform
  • Hughes Platform

Skills

  • Proper Phone & Email Etiquette.
  • Strong Customer Relations Skill
  • Good Communication skills
  • VSAT product knowledge, SCPC, Basic IP & System integration
  • Media and Broadcast products knowledge,
  • IP & Systems Integration – Cisco/ Juniper/ Cyberoam
  • VSAT Systems and installation
  • Knowledge of Power and Electric Systems will be an added advantage.

How to Apply

Send your updated CV to recruitment@sheerlogic.co.ke by 19th January 2018.

Indicate NOC Engineer as the subject head.





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ICT and Technology
Updated: January 16, 2018 — 9:45 pm