Reservation Officer Job in Nairobi

Job Title: Reservation Officer

Industry: Service

Location: Nairobi

Salary: 25k-30k

Our client is a well established company serving a wide range of clientele in the service industry.

They seek to hire a reservation officer responsible for customer service and dispatching reserved vehicles to various travel destinations for their clients as requested.

Reservation Officer Job Responsibilities:

  • Ensuring timely dispatching of vehicles to various destinations as per the reservation and bookings.
  • Providing vehicle fare information and customer service for all incoming calls as well as making outbound call to offer assistance with confirming vehicle reservations.
  • Maintaining clients’ records and ensuring documents are legible, readily identifiable & retrievable.
  • Managing incoming calls, outgoing calls and email communication for reservation inquiries as well as communicating and working closely with the drivers.
  • Communicating the Customer requirements to Employees/drivers.
  • Monitoring actual dispatch verses planned and booked vehicles.
  • Dispatching vehicles to customers in time as per plan & maintain logistic effectiveness.
  • Vehicle Management.
  • Helping customers over the phone that are calling for various questions and ensuring every customer is satisfied with the service.
  • Updating the drivers about the booking schedule to enable smooth flow and service delivery.
  • Handling customer complaints either walk-ins or through the phone and ensuring the matter is favorably and professionally responded to.
  • Professionally dealing with customers and other organization staff members.
  • Regularly updating the management on areas to improve on in order to ensure better customer service.

Jobs in Kenya 2018Requirements for the Reservation Officer Job:

  • A Diploma in Logistics management or related field
  • At least 1 year experience working in the same position.
  • Men are encouraged to apply.
  • Must have excellent customer service and communication Skills.
  • Attention to detail and problem solving skills.
  • Computer literacy and proficiency in MS Office.
  • Excellent time management skills and keen to detail.
  • Ability to work well as part of a team.

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Reservation Officer – Service Industry) to before Friday 12th January 2018.

Transport and Logistics
Updated: January 5, 2018 — 3:31 pm