Banking Industry Assistant Relationship Manager (SME) Job in Kenya

Banking Industry

Vacant Position: Assistant Relationship Manager

Department: SME Banking

Job Grade: Band 4

Reporting to: Designated Branch Manager

Purpose of the role: To deliver exceptional business development results for SME banking products within the assigned branch, in line with the growth objectives of the bank.

Key Responsibilities:

1. Business Development – 70%

  • Prospect and recruit new business customers for the various SME banking products for the branch, understanding their needs and requirements and recommending appropriate measures
  • Achieve the set monthly and annual sales targets for all the SME Banking products within the specified region
  • Develop more business from the existing branch clientele, i.e. increase share of wallet by cross selling all banking products to all the existing and potential branch customers.
  • Monitor market conditions and trends and constantly give feedback to management for decision making.

2. Relationship Management & Customer Service – 20%

  • Grow existing customer relationships and establish new ones for the branch
  • Establish good rapport with customers through regular relationship visits to monitor business progress
  • Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
  • Work closely with the appraisal team to structure customer deals and offer the best solutions to the clients.

3. Operational Management – 10%

  • Review and manage NSF Report to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements
  • Ensure all Excess Applications where applicable are submitted as required under Credit Policy.
  • Management of Expiring limits in line with the banks credit policy.
  • Securities diaries management of the existing portfolio.
  • Generate income and profitability through portfolio management and growth
    Manage branch NPL to acceptable levels
  • Manage TAT during origination of facilities as per agreed Sla’s.

Academic Qualifications:

  • Bachelor’s Degree in business related field.
  • Professional Qualification in CPA or ACCA will be an added advantage

Work Experience:-

  • At least 2-3 years working experience in a Customer Service or Sales related roles.
  • Credit skills and Knowledge of SME banking products.

Skills Required:

Technical skills

  • Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
  • Compliance and Regulatory Framework: Top notch understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
  • Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
  • Technology Skills: Computer Literacy.

Personal attributes

  • Communication and Interpersonal Skills: Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with teams.
  • Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity
  • Self Driven & Motivated: Must be able to work without close supervision.
  • Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win.

*****Asian Candidates are encouraged to apply

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs@hcsafrica.com with Assistant Relationship Manager-SME Banking on the Subject line.


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Updated: February 22, 2018 — 12:39 am