Banking Industry
Vacant Position: Branch Manager
Department: Branch Business
Job Grade: Band 5- Manager
Reporting to: Regional Branch Manager
Purpose of the role: To provide powerful branch leadership, deliver exceptional branch business growth, customer service and profitability, through identifying and developing business opportunities for all the Bank products to include; Personal Banking, SME Banking, Asset Finance, Institutional Banking, Corporate & Commercial Banking, Bancassurance, Bank Securities and efficiently manage customer accounts to guarantee a clean book with high retention.
Responsible for the day to day running of the branch, keeping high level of bank standards and management controls.
Key Responsibilities:
1. Financial Growth, sales growth, business development and profitability – 50%
- Formulate and implement sales plans/strategy for the branch aimed at increasing new business and share of wallet from existing clients.
- Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Head of Branch Business and respective Business Heads.
- Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Institutional Banking, Treasury, Corporate & Commercial Banking, Direct Sales Team, Bancassurance and Bank Securities to maximize on cross-selling opportunities.
- In conjunction with Head of Branch Business and Manager, Products Development, conduct product review and product development through constant feedback from the market.
- Harness existing and create new competencies in order to achieve competitive advantage.
- Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
2. Customer Service- 15%
- Develop a strong customer relationship management system aimed at customer retention and maximizing on every relationship.
- Contribute to the branch business targets through strict TAT observance and high level service delivery standards.
- Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
3. Operations Management and Compliance – 15%
- Ensure that the Bank’s Policy is adhered to at all times when handling different products.
- Ensure branch performance reports are timely & accurate.
- Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place.
- Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
- Manage check referral process to ensure timely feedback.
- Ensure all relevant returns are submitted on timely basis.
- Ensure all fees and commissions due to the bank are collected.
- Accountable for branch cost management
- Ensure credit portfolio of the branch is in good health.
- Ensure that the branch achieves a minimum of ‘Satisfactory’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
4. Leadership 20%
- Build and develop a high performing and motivated team committed to achieving success.
- Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
- Provide leadership to branch staff team by constantly offering training and guidance on the business expectations.
- Build, develop and motivate a high performance team in the branch, the staff morale to be rated good during audit.
- Help in resource planning, setting performance objective and providing regular feedback on branch performance.
- Maintain an effective leave program and an in-house training schedule for ease of relief due to leave or sickness.
- Ensure the bank values are upheld all the time by bank staff
Financial
Budgetary Control: All the branch Budget – Balance sheet and PBT
Direct Reports
- Direct Reports: 3-5
- Indirect Reports:7- 14 Staff
Job Specifications (Ideal):
Academic Qualifications:
- Bachelors degree in a business related field
- Masters Degree will be an added advantage
Professional Qualifications:
- AKIB or CPA (K), CSAPs,
Work Experience:
- Minimum 8 years’ working experience in a Banking environment, with sound exposure to Branch Operations, Credit Management and Business development 3 of which should be at a management level.
Skills required:
Technical skills
- Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
- Risk Management: Ability to anticipate and mitigate risk by implementing appropriate Risk Management Policies for the Bank
- Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations
- Compliance and Regulatory Framework: Top notch understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
- Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
- Technology Skills: Knowledge of computerized banking applications and spreadsheets
- Credit Skills- Good Knowledge of personal and business credit underwriting and portfolio management
Personal attributes
- Results and Achievement Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads
- Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity
- Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win. Negotiate with customers on our product offering
- Communication and Interpersonal Skills: well developed oral and report-writing skills, ability to work with, lead and build motivated teams
- Human Resources Management Skills: Leadership Skills, Team Building and ability to train, develop
and mentor staff - Setting Business Direction
- Inspiring business performance
- Thorough understanding of bank operations
- Build pride and passion
- Growing talent and capability
- Managing & developing yourself
- Delighting customers
- Protect and enhance the Bank’s reputation
Working Relationships: Internal/ External
- All Departments – for guidance and solutions to ensure all product and service offering SLAs are in place and are implemented/met.
- Clients – for guidance and solutions to enhance customer service standards and business growth..
- Central Bank of Kenya – for guidance and solutions to all issues with regard to reports submitted from the branch
- Community- The face of the bank in the operating market
Key success indicators
- Achievement of Financial Performance & Growth Targets.
- Achievement of customer satisfaction measured through the CSI1.
- Achieve high business retention and activity of accounts
- Product cross selling success.
- Achieve and grow talent through succession planning.
- Achievement of high staff satisfaction level.
- Achieve satisfactory audit report
****Asian Candidates are encouraged to apply
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs@hcsafrica.com with Branch Manager-Banking on the Subject line.