Banking Industry Branch Manager Job in Kenya

Banking Industry

Vacant Position: Branch Manager

Department: Branch Business

Job Grade: Band 5- Manager

Reporting to: Regional Branch Manager

Purpose of the role: To provide powerful branch leadership, deliver exceptional branch business growth, customer service and profitability, through identifying and developing business opportunities for all the Bank products to include; Personal Banking, SME Banking, Asset Finance, Institutional Banking, Corporate & Commercial Banking, Bancassurance, Bank Securities and efficiently manage customer accounts to guarantee a clean book with high retention.

Responsible for the day to day running of the branch, keeping high level of bank standards and management controls.

Key Responsibilities:

1. Financial Growth, sales growth, business development and profitability – 50%

  • Formulate and implement sales plans/strategy for the branch aimed at increasing new business and share of wallet from existing clients.
  • Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Head of Branch Business and respective Business Heads.
  • Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Institutional Banking, Treasury, Corporate & Commercial Banking, Direct Sales Team, Bancassurance and Bank Securities to maximize on cross-selling opportunities.
  • In conjunction with Head of Branch Business and Manager, Products Development, conduct product review and product development through constant feedback from the market.
  • Harness existing and create new competencies in order to achieve competitive advantage.
  • Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.

2. Customer Service- 15%

  • Develop a strong customer relationship management system aimed at customer retention and maximizing on every relationship.
  • Contribute to the branch business targets through strict TAT observance and high level service delivery standards.
  • Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.

3. Operations Management and Compliance – 15%

  • Ensure that the Bank’s Policy is adhered to at all times when handling different products.
  • Ensure branch performance reports are timely & accurate.
  • Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place.
  • Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
  • Manage check referral process to ensure timely feedback.
  • Ensure all relevant returns are submitted on timely basis.
  • Ensure all fees and commissions due to the bank are collected.
  • Accountable for branch cost management
  • Ensure credit portfolio of the branch is in good health.
  • Ensure that the branch achieves a minimum of ‘Satisfactory’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted.

4. Leadership 20%

  • Build and develop a high performing and motivated team committed to achieving success.
  • Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
  • Provide leadership to branch staff team by constantly offering training and guidance on the business expectations.
  • Build, develop and motivate a high performance team in the branch, the staff morale to be rated good during audit.
  • Help in resource planning, setting performance objective and providing regular feedback on branch performance.
  • Maintain an effective leave program and an in-house training schedule for ease of relief due to leave or sickness.
  • Ensure the bank values are upheld all the time by bank staff


Budgetary Control: All the branch Budget – Balance sheet and PBT

Direct Reports

  • Direct Reports: 3-5
  • Indirect Reports:7- 14 Staff

Job Specifications (Ideal):

Academic Qualifications:

  • Bachelors degree in a business related field
  • Masters Degree will be an added advantage

Professional Qualifications:

  • AKIB or CPA (K), CSAPs,

Work Experience:

  • Minimum 8 years’ working experience in a Banking environment, with sound exposure to Branch Operations, Credit Management and Business development 3 of which should be at a management level.

Skills required:

Technical skills

  • Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
  • Risk Management: Ability to anticipate and mitigate risk by implementing appropriate Risk Management Policies for the Bank
  • Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations
  • Compliance and Regulatory Framework: Top notch understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
  • Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
  • Technology Skills: Knowledge of computerized banking applications and spreadsheets
  • Credit Skills- Good Knowledge of personal and business credit underwriting and portfolio management

Personal attributes

  • Results and Achievement Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads
  • Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity
  • Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win. Negotiate with customers on our product offering
  • Communication and Interpersonal Skills: well developed oral and report-writing skills, ability to work with, lead and build motivated teams
  • Human Resources Management Skills: Leadership Skills, Team Building and ability to train, develop
    and mentor staff
  • Setting Business Direction
  • Inspiring business performance
  • Thorough understanding of bank operations
  • Build pride and passion
  • Growing talent and capability
  • Managing & developing yourself
  • Delighting customers
  • Protect and enhance the Bank’s reputation

Working Relationships: Internal/ External

  • All Departments – for guidance and solutions to ensure all product and service offering SLAs are in place and are implemented/met.
  • Clients – for guidance and solutions to enhance customer service standards and business growth..
  • Central Bank of Kenya – for guidance and solutions to all issues with regard to reports submitted from the branch
  • Community- The face of the bank in the operating market

Key success indicators

  • Achievement of Financial Performance & Growth Targets.
  • Achievement of customer satisfaction measured through the CSI1.
  • Achieve high business retention and activity of accounts
  • Product cross selling success.
  • Achieve and grow talent through succession planning.
  • Achievement of high staff satisfaction level.
  • Achieve satisfactory audit report

****Asian Candidates are encouraged to apply

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: with Branch Manager-Banking on the Subject line.

Accounting and Finance, Banking Insurance Investments, Business Administration
Updated: February 22, 2018 — 12:18 am