Call Center Telesales Representative Job in Kenya

Job Vacancy: Call Center – Telesales Representative

These are telesales people who use the telephone to reach potential or existing customers and whose primary liaison is to:

  • Make contact with businesses with full information on service/program.
  • Make sales by offering the correct information and enrolling new customers.
  • handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target


  • Certificate, Diploma or Degree from a recognized tertiary institution.
  • Minimum 2 years of relevant experience in sales environment.
  • Fluent in English with a clear accent (American/ British accent will be an added advantage).
  • Experience in the technical sales will provide an added advantage
  • Knowledge of sales and marketing.
  • Past experience in a call center will provide an added advantage

Key Skills & Competencies

  • Sales oriented mindset with a high degree of persuasion skills and maturity
  • Numerate and quick thinker
  • Maintains a high level of integrity and observes confidentiality of client data.
  • Ability to remain calm while handling stressful situations
  • Knowledge Retention
  • Attention to Detail
  • Excellent Organization Skills
  • Flexibility
  • Friendly with excellent customer service skills
  • Effective Communication Skills
  • Speed – Fast & Efficient
  • Creativity
  • Ability to Multi task

Duties and Responsibilities

  • Contact designated clients with a target to enroll them in the program/Service.
  • Increase sales by enrolling designated customers.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Record customer information and queries on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Adhere to escalation process as defined.
  • Handle complaints in a polite and professional manner.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information
  • Maintains quality service by following organization standards
  • Contributes to team effort by accomplishing related results as needed.

Interested and qualified candidates to send their resumes to clearly indicating the position on the subject line and all applications should reach us by 31st March 2018

Sales and Marketing
Updated: February 14, 2018 — 11:52 am