Call Center Telesales Representative Job in Kenya

Job Vacancy: Call Center – Telesales Representative

These are telesales people who use the telephone to reach potential or existing customers and whose primary liaison is to:

  • Make contact with businesses with full information on service/program.
  • Make sales by offering the correct information and enrolling new customers.
  • handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Qualifications

  • Certificate, Diploma or Degree from a recognized tertiary institution.
  • Minimum 2 years of relevant experience in sales environment.
  • Fluent in English with a clear accent (American/ British accent will be an added advantage).
  • Experience in the technical sales will provide an added advantage
  • Knowledge of sales and marketing.
  • Past experience in a call center will provide an added advantage

Key Skills & Competencies

  • Sales oriented mindset with a high degree of persuasion skills and maturity
  • Numerate and quick thinker
  • Maintains a high level of integrity and observes confidentiality of client data.
  • Ability to remain calm while handling stressful situations
  • Knowledge Retention
  • Attention to Detail
  • Excellent Organization Skills
  • Flexibility
  • Friendly with excellent customer service skills
  • Effective Communication Skills
  • Speed – Fast & Efficient
  • Creativity
  • Ability to Multi task

Duties and Responsibilities

  • Contact designated clients with a target to enroll them in the program/Service.
  • Increase sales by enrolling designated customers.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Record customer information and queries on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Adhere to escalation process as defined.
  • Handle complaints in a polite and professional manner.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information
  • Maintains quality service by following organization standards
  • Contributes to team effort by accomplishing related results as needed.

Interested and qualified candidates to send their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line and all applications should reach us by 31st March 2018


Sales and Marketing
Updated: February 14, 2018 — 11:52 am