Living Goods Assistant Branch Manager Pharmaceutical Technologist Job in Kenya

Job Vacancy: Assistant Branch Manager Pharmaceutical Technologist

Living Goods is offering opportunities for licensed pharmaceutical technologists to support our operations in Kenya.

Located within a county and supporting 1 or more branches, Pharmaceutical Technologists will provide expertise and support on pharmacy supply chain management and handling of medicines at the branches and by CHVs, training and coaching branch staff and CHVs and government relations.

The ideal candidate is results focused, can manage multiple priorities and is able to coach and motivate colleagues and CHVs.

Reporting: Responsible for 1 or more branches. Reports to the Branch Manager at host branch (day to day) and Branch Manager(s) at other branches and has a dotted line into the Pharmaceutical Manager.

Location: LG branches.

Key Responsibilities:

1. Performance management and support of Community Health Volunteers (CHVs)

  • In close collaboration with Branch Managers, identify and provide targeted support to CHVs based on sales, performance and quality reports
  • Monitor the dispensing of medicines by CHVs in the field to ensure compliance with all treatment and dispensing protocols and undertake pharmacovigilance
  • Investigate and address quality and performance issues raised by the LG Quality Control team, branch staff or sub-county MOH staff.
  • Take the lead in implementation of quarterly Quality Improvement Plans (QIP) under direction of the BM
  • Train and support CHVs in the field, at the branches and during in-services, on health and pharmaceutical management, including pharmaceutical guidelines and policies, medicine handling, storage, use and treatments. Deliver in-service training in person or train other branch staff to deliver seamlessly

2. Staff training and coaching

  • Train and support branch staff in assigned branches on pharmaceutical management including pharmaceutical guidelines and policies, medicine handling, storage, use and treatments and on continuous medical education
  • Deliver continuous skills training on relevant health topics and coach branch staff within their counties to improve health knowledge.
  • Gather and share best practice in health and pharmaceutical management within their branches and more widely across Living Goods
  • In liaison with the Pharmaceutical Manager, generate content to be delivered at monthly sessions for staff
  • Support certification and recertification of CHVs
  • Provide training and support to ensure smooth transition of changes in medicine regimens or formulations

3. Pharmacy Stock Management

  • Ensure all branch staff in assigned branch (one) adhere to the pharmacy stock management procedures and that all pharmaceutical products received meet all protocols pertaining to storage, labelling, tracking, recall and recording and disposals
  • Provide technical support and training in dispensing, handling and management of pharmaceuticals to branch staff including any new procedures
  • Monitor consumption, quality and quantity of stock of medicines in the branch to ensure no stock outs
  • Alert the Pharmaceutical Manager of issues related to pharmaceutical stock including quality and quantity/stock-out issues
  • Be on the lookout for unusual consumption patterns of essential medicines and address with BMs, Pharmaceutical & Procurement Manager, QC team at HQ and others
  • Support Pharmaceutical Manager in his liaison activities with regional, county and sub-county MoH officials, and visits to the field

4. Government Relations

  • Work closely with the County and Sub County pharmacists and other relevant government officers to maintain compliance and healthy working relations.
  • Continuously consult on pharma related issues and represent the branch in pharmaceuticals fora in the county.
  • Escalate concerns to the Government Relations team and to the Pharmaceutical Manager as necessary.
  • Represent Living Goods in stakeholder meetings within the county as directed by the BM
  • Allow access and accompany authorized officers (as per the provision of Cap 244) to carry out inspections. Respond to concerns that may arise.
  • Support annual registration and renewal of required licenses with Poisons and Pharmaceutical Board


  • Diploma in Pharmaceutical Technology required (NOTE: must be registered with Pharmacy and Poison Board) and have your license available for use.
  • Minimum 1 year experience in health or community related work.
  • Ability and willingness to work extensively in the field.
  • Ability to interact with community elders, Community Health Volunteers and clients.
  • Team player with drive for results.
  • Ability to work under minimum supervision.
  • Ability to test new innovations and learn fast.
  • Proficiency with Ms-Word and Excel and general computer proficiency.
  • Excellent oral and written communication skills in English & Kiswahili.
  • Luhya, Luo, Kikuyu, Kalenjin, Kisii speaking added advantage

Compensation: We offer an attractive salary package, plus health insurance and the opportunity to enter an exciting career path within a fast and growing mission driven team.

What is Living Goods?

Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights.

Living Goods seeks nothing less than a disruptive reinvention of distribution in emerging markets, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most.

By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of underserved communities.

Living Goods has been featured in The New York Times, NBC News, The Economist, and The Huffington Post. Check out these articles and more on our press page.

Life at Living Goods: Living Goods is aiming to make disruptive changes, dramatically improving the lives of underserved communities. We think big, but we operate small and nimble. At Living Goods, you will have the chance to use your creativity and work with your teammates to conceive and test new ideas every day. If you work well in a dynamic, highly collaborative culture, if you set high standards for yourself and your colleagues, if you know how to fail fast and learn fast, if you meet challenges with calm determination and a sense of humor, you will thrive at Living Goods.


How to Apply

To apply for this position please visit our career page and apply for Assistant Branch Manager Pharmaceutical Technologist HERE through our applicant tracking system.

Successful applicants will be contacted for an interview.

For more information about Living Goods, please visit:

Follow us @Living_Goods

Health and Medical
Updated: February 20, 2018 — 1:13 pm