Job Vacancy: Product Implementation Officer
About Us: Penda Health is an award-winning private company that is transforming healthcare in Kenya by making extremely high quality healthcare accessible to every family and offering unparalleled patient experiences. Our vision is to be the most trusted healthcare provider in all of Africa.
Role Description: Penda’s product is an outstanding patient experience from beginning to end. The product team works to understand what makes up a great patient experience, and helps our MC’s to deliver that consistently.
The implementation officer will work closely with MC’s to implement product improvements in the branches.
- Help us know what a great Penda patient experience looks like!
- Work with our outstanding MC teams at all of our branches
- Mentorship from senior Penda leaders in product management
- Reports directly to the Product Management Supervisor
- Strong ability to influence the strategic direction of a fast-growing healthcare company
- Our culture is really unique, you’ll love it.
- Most importantly: Make Penda a great place to work for all!
- Prioritize product improvements
- Help MCs maximize in utilizing EMR and being perfect in using the system.
- Observe best practices and pitfalls in MC workflows
- Train and encourage MC teams to improve delivery of core Penda product.
- Be ready for anything – Product team is new and growing and projects may evolve rapidly.
- Be a great teammate and go above and beyond
- Understand our patients and what makes them tick
- Be a registered health provider.
- Must have experience working as part of our MC team
- Outstanding people skills – you will need to help your colleagues improve in key areas of their job
- Very fast learner
- Fluent in English & Swahili with exceptional communication skills
- Super organized
- Flexible – Can easily take on other people’s responsibilities within the department.
- Super creative.
This is a full-time position with a base salary that depends on experience and qualifications.
Full Outpatient Medical Cover for you and your family
Hours: 2018 will be an extremely busy year for the Product team, be prepared to work long hours!
Apply online on the career section of at our website http://pendahealth.com/
or drop your CV at the Support Office – Simco Plaza, Nairobi, Kenya.