Store Manager Job in Nairobi, Kenya

Our client is seeking to recruit a Store Manager

Location: Nairobi

Duties and Responsibilities

  • Responsible for managing the store and its shift team, and ensure that the store provides the highest level of customer service possible
  • Verify staff positioning during the shift according to the shop activity and priority
  • Guarantee that shop standards are in place, ensuring correct pricing and checking expiry dates in coordination with the product manager.
  • Be personally available to all customers to communicate and identify their needs to address their questions or concerns
  • Communicate necessary information at the beginning of the shift including targeted sales, promotions and new products company policies and procedures
  • Track the daily sales, analyze if any issue in the shop might be affecting the weekly sales and communicate it to the store manager
  • Organize and coordinate shift plans and supervise the inventory count at the end of the shift
  • Responsible for opening and closing of the shops beside the cash supervisor
  • Improve customer experience through excellent operational standards
  • Maintain employees attitude and morale be recognizing outstanding performance, service and motivate and develop staff
  • Promote quality of customer service among staff by acting as a positive role model

Qualification and Experience

  • Degree in Business Administration
  • At least 5 years’ experience in retail of which 2 should be in a supervisory role
  • Strong leadership and communication skills
  • Have good problem-solving skills

To apply, send your CV and cover letter only to or before close of business 15th February, 2018.

Clearly indicate the position applied for and salary expectation on the subject line

NB: Flexi Personnel does not charge candidates for job placement.

Business Administration, Procurement and Logistics
Updated: February 6, 2018 — 2:40 pm