Job Vacancy: IT Support Technician
Job Purpose: Provide technical support, troubleshooting and assistance to consumers of the Kava App and related systems with technical, hardware, and software system problems such us but not limited to connection problems, inabilities to access data, slow performance, and inefficient programs.
- Diagnosing and troubleshooting technical issues, including account setup and network configuration
- Asking customers targeted questions to quickly understand the root of the problem
- Tracking Kava App system issues through to resolution, within agreed