Branch Manager Job in Kenya – Steers and Debonairs Pizza

Steers and Debonairs Pizza, is a renowned household name in the food industry, that provides high quality, variety, tasty meals and excellent customer service.

There is an opening for the position of a branch manager in their organization looking to attract energetic, highly motivated, skilled in the hospitality field and self-driven candidates.

Job Summary: Overall co-ordination of the company’s activities while ensuring efficiency, accuracy, timeliness, quality, profitability and security of all resources within the premises.

Principal Accountabilities:

Stock Management

  • Taking stocks daily and ensure all stock movements are entered into the system
  • Verification of all stock both closing and opening

Profit Sales

  • Work with the accounts department to set your budgets and targets and manage your costs accordingly
  • Responsible for the achievement of set monthly and annual sets targets
  • Management and control of accounts receivable and credit sales
  • Maintain monthly actual margins within -2.0% to +1.0% of your calculated theoretical margins
  • Take necessary steps to ensure your restaurant gains profitability

Quality Assurance

  • Responsible for maintaining high standards of excellence and raise our operations minimum score
  • Improve on the scores within a specified time frame incase deficiencies are noted
  • Ensure all the products are of acceptable standard i.e daily routine check of product shelf life
  • Maintain a clean work environment with high health and safety standards always


  • Conduct shift meetings with staff at the beginning of each shift
  • Conduct monthly staff meetings with all staff
  • Prepare and maintain the weekly work schedule for all staff in the assigned unit
  • Conduct continuous and quarterly performance evaluations for staff
  • In liaison with the Human Resource department ensure proper staffing in the assigned unit

Communication and Customer Service

  • Respond to all customer feedback within 24 hrs from receipt of a customer issue
  • Reply to all emails within 24 hours of receipt
  • Ensure Aura Clocking in/out reports are sent to HR on the 16th of every month
  • Ensure timely communication of any supplier issue to General Manager

Qualifications, Experience & Knowledge:

  • Diploma in Business Management or Business Administration
  • 5 years’ experience in restaurant operations, 2 years being in a managerial position
  • Restaurant management experience is an absolute requirement
  • Excellent communication skills both written and verbal
  • Skilled in creating analyzing and understanding reports/budgets.

Interested candidates should forward their CVs to ( stating their current and expected gross remuneration, day-time telephone contact and addresses of 3 referees.

Only shortlisted candidates will be contacted.

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Business Administration, Hospitality and Food Industry
Updated: March 30, 2018 — 8:43 am