Customer Service Coordinator Vacancy in Nairobi

Vacant Position: Customer Service Coordinator

Nature of Job: Full time

Location: Nairobi

Salary: 50K

Duties and Responsibilities:

  • Supervise the customer service team
  • Work with customers and sales representatives to handle both pre-sales and post-sales service functions.
  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Escalate any issues on time
  • Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate delivery methods, routes and rates, etc.
  • Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
  • Monitor product order delivery to ensure on-time delivery to customers.
  • Alert customers on delayed deliveries in advance.
  • Provide price and cost proposals in response to customer’s requests.
  • Respond to customer’s requests
  • Develop knowledge about each customer’s business model and requirements.
  • Maintain competent understanding of company’s products, their functions and alternatives.
  • Coordinate, analyze and improve customer service functions to meet company goals.
  • Maintain database of customer sales order and invoicing records.

Education / Experience / Competencies:

  • Bachelor’s degree or equivalent
  • Minimum 2 years of experience working as a customer service team leader
  • Those with experience in a banking set up will have an added advantage
  • Having a high level of initiative and drive
  • Leadership and supervisory skills
  • Having strong sense of responsibility and commitment to one’s duties
  • Able to follow given instructions
  • Time management skills
  • Proficient in Word, Excel and PowerPoint for presentations and reports required.
  • Flexible, detailed, and able to successfully adapt to change.
  • Ability to work independently.
  • Excellent attention to detail.

Note: Qualified candidates should send CV quoting relevant skills and experience to

Only shortlisted candidates will be contacted.

Sales and Marketing
Updated: March 16, 2018 — 9:23 am