Customer Service Job in Nairobi

Vacant Position: Customer Service

Location: Nairobi

Reference No. Cs/ RHL/2018

Are passionate about people?

Some of your duties will include, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Requirements: Certification in a relevant field


  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Communication with customers to ensure they are well appraised with products and services

Work Experience: Should have at least 1 year experience in a busy work environment.

Experience in cake industry will be added advantage.

If you are interested in the above job kindly send your CV to quoting the above reference number.

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Sales and Marketing

Updated: March 28, 2018 — 9:42 pm
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