Customer Support Engineer Job in Kenya

Job Vacancy: Customer Support Engineer RA – Radio Controller (WCDMA RNC) in Kenya.

A. Introduction: Business Resource Associates (BRASS) is a professional services firm which offers business support service such as; Supply of temporary and contract staff, Payroll management services, Search and selection of staff, Training & development, Bookkeeping and accounting support & regulatory compliance.

B. The Job: First level technical support for customer queries.

Key duties shall include;

  • SW maintenance activities: installation & test of technical/change notes /change deliveries.
  • SW upgrades and technical audits on site.
  • On-site support at customers premises participating network operation service, when applicable.
  • Plan and run a subproject (like SW upgrade, SW change planning, and tailored technical support).
  • Installation and/or commissioning and/or integration activities.
  • Network expansion activities.
  • Technical/customer acceptance testing.
  • Implement parametering in the network elements’ subsystems (understands KPI and the impact on the performance of the system).
  • Participate in multivendor and 3rd party activities (installations, integration, interface troubleshooting).

C. Qualifications

  • Strong engineering background with 4 year of experience.

D. How to Apply

Send CV only to by 21st March 2018

CVs will be shortlisted as they are received and the earlier the application the better.

Applicants who do not here from us should consider their applications unsuccessful.

Engineering and Technical, ICT and Technology
Updated: March 15, 2018 — 4:10 pm