IT Services Technical Supervisor Job in Nairobi, Kenya

Our company is a Service Provider in IT Field based in Nairobi, Kenya.

We are seeking to recruit seasoned Technical Supervisor.

Duties and Responsibilities

  • Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all
  • Troubleshooting, customer service issues
  • Lead, manage, develop, train and review performance of staff, as required
  • Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement of staff and foster a positive team environment
  • Measure, monitor and maintain customer service and satisfaction
  • Foster good customer relations and service at all times
  • Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
  • Manage, follow-up and maintain all service contracts/agreements and warranties
  • Develop and maintain department policies, procedures and processes, as required
  • Perform other duties assigned by management

Requirements and Qualifications

  • Minimum O level grade of B plus
  • Bachelor’s degree in IT, Computer Science or a related field
  • Should be above 27 years of age
  • Experience in Customer service and/or Help desk Support preferred
  • At least 2 years working experience in user and enterprise application software support preferably as a team leader or supervisor in a busy work environment
  • Ability to multitask, prioritize, and manage time efficiently
  • Accurate and precise attention to detail
  • Team Player

How to Apply

Candidates who meet the above qualifications should send their CV by Wednesday 28th March 2018 via email address:, indicating on the subject head the position they are applying for.

Only shortlisted candidates will be contacted

ICT and Technology
Updated: March 27, 2018 — 5:07 am