Our client, a Law Firm in Nairobi is looking to fill the following position:
IT Assistant
Starting Salary: Kshs 30, 000.00
Responsibilities
- Serve as the first point of contact for users seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the user through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update user status and information
- Identify and suggest possible improvements on procedures
Requirements
- Degree or Higher Diploma in IT, Computer Science
- Proven experience as an IT Assistant or other user support role
- Tech savvy with working knowledge of office automation products, databases
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
How to Apply
Interested candidates should send their application with a copy of their CV to info@echelonhc.com before 7th March 2018.