Law Firm IT Assistant Job in Kenya

Our client, a Law Firm in Nairobi is looking to fill the following position:

IT Assistant

Starting Salary: Kshs 30, 000.00


  • Serve as the first point of contact for users seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Walk the user through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update user status and information
  • Identify and suggest possible improvements on procedures


  • Degree or Higher Diploma in IT, Computer Science
  • Proven experience as an IT Assistant or other user support role
  • Tech savvy with working knowledge of office automation products, databases
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

How to Apply

Interested candidates should send their application with a copy of their CV to before 7th March 2018.

ICT and Technology
Updated: March 2, 2018 — 2:50 am