Restaurant Manager Job in Nairobi, Kenya

Vacant Position: Restaurant Manager

Job Location: Nairobi – Kenya

Industry: Hospitality

Our client a market leader in Hospitality is urgently seeking to hire dynamic and result oriented Restaurant Manager.

The Restaurant Manager will be required to lead all aspects of our Client’s business. He/she will deliver a high-quality menu and motivate our Client’s staff to provide excellent customer service.

He/she will maintain the restaurant’s revenue, profitability and quality goals by ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards and other matters by performing the following duties;

Duties and Responsibilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Ad-hoc assistance to the Restaurant General Manager

Key Competencies & Qualifications

  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
  • Reliable, driven, self-starter with strong analytical and problem-solving skills
  • Establishes, fosters, and maintains good working relationships with internal and external customers

To apply, send your CV and cover letter only to recruitment@linkarkconsultants.com before close of business 19th March 2018.

Clearly indicate the position applied for and expected salary on the subject line.


Hospitality and Food Industry
Updated: March 14, 2018 — 10:34 pm