Vacant Position: Restaurant Manager
Job Location: Nairobi – Kenya
Industry: Hospitality
Our client a market leader in Hospitality is urgently seeking to hire dynamic and result oriented Restaurant Manager.
The Restaurant Manager will be required to lead all aspects of our Client’s business. He/she will deliver a high-quality menu and motivate our Client’s staff to provide excellent customer service.
He/she will maintain the restaurant’s revenue, profitability and quality goals by ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards and other matters by performing the following duties;
Duties and Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Ad-hoc assistance to the Restaurant General Manager
Key Competencies & Qualifications
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Strong leadership, motivational and people skills
- Acute financial management skills
- Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
- Reliable, driven, self-starter with strong analytical and problem-solving skills
- Establishes, fosters, and maintains good working relationships with internal and external customers
To apply, send your CV and cover letter only to recruitment@linkarkconsultants.com before close of business 19th March 2018.
Clearly indicate the position applied for and expected salary on the subject line.