Tours and Travel Consultant Job in Nairobi

Vacant Position: Tours and Travel Consultant

Industry: Travel & Tourism

Location: Nairobi

Our client, a leader in the Tours and Travel industry who have been in business for over 30 years seek to hire an experienced Tours & Travel Consultant who will be tasked with designing, costing and customizing both international and local travel itineraries.

  • Responding to enquiries regarding hotels & safaris within 24hrs
  • Create and sell innovative tour packages to meet market demand
  • Prepare itineraries to the various destinations of interest
  • Doing research and producing periodical newsletters with current offers to be sent out to clients
  • Doing tour bookings – both inbound and outbound
  • Doing regular check on the company website to ensure its up to date and running smoothly
  • Ensuring KWS park rules & hotel regulations are made clear to tourists
  • Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  • Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  • Ensuring the rates files are orderly & up to date
  • Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
  • Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
  • Briefing drivers before they depart for safari
  • Preparing welcome pack for tourists before departure for safari
  • Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
  • Being on standby ready to provide solutions in case of mishaps during safari
  • Coordinating with travel consultants to arrange flying & ground packages
  • Opening client tour files for upcoming tours especially groups
  • Making follow-ups for tour quotations
  • Ensuring that tours quotations are competitive, inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
  • Making sure vehicles (especially if hired from outside) have the company stickers
  • Any other duty as may be assigned from time to time.

To be successful in this role, you must have;

  • Knowledge of different inbound and outbound destinations
  • Should have thorough knowledge of the East African Tourism product & designing of International itineraries and costing
  • Experience in liaising with international travel agents /partners
  • Excellent planning and organizational skills.
  • Self –motivated, Confident and outgoing personality.
  • Ability to multi-task and get things done to completion.
  • A Team player with good interpersonal and communication skills.
  • Excellent networking and prospecting skills
  • Degree or a diploma in Tour operations or tourism management
  • 2-3 years’ experience as Tour consultant in a busy environment
  • Ability to use various tours/hotel booking systems

How to Apply

CLICK HERE to apply online and look forward to a great rewarding career.

Transport and Logistics
Updated: March 14, 2018 — 10:12 pm