Travel Centre Manager Job in Kenya

Our client in the travel industry is looking to hire a Travel Centre Manager who will be responsible for the daily running and management of the Travel Centre.

Duties and Responsibilities

  • Develop and grow team in developing new businesses
  • Ensure achievement of business objectives and financial targets with the team
  • Conduct regular coaching sessions with team to identify competencies that can be improved
  • Manage the day-to-day supervision, distribution and management of workload
  • Set objectives for individual team members
  • Ensure Company strategy is translated at team level and delivered as set through personal objectives
  • Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
  • Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
  • Ensure all cancellations/amendments are processed correctly
  • Ensure team provides a high level of service to customers at all times
  • Ensure that all customer queries are responded to within 24 hours
  • Proactively provide feedback to the business about product and process enhancements
  • Strengthen relationship with customers and ensure satisfaction
  • Ensure direct communication with partners through marketing activities
  • Architect and implement business strategies across the region
  • Provide business reports to internal stakeholders and manage quarterly targets
  • Manage key relationships, relevant agencies and social media touch points

Qualifications

  • Degree / Diploma in Tours and Travel Management from a recognized institution
  • Should have at least 5 years work experience as a Senior Tours/Travel consultant, 2 being as a Centre Manager
  • Experience using Amadeus and /or Galileo
  • Great leadership skills, ability to motivate
  • Business Acumen
  • Sales, Marketing and Negotiation skills
  • Good Communication and Customer care skills
  • Friendly and pleasant personality

How to Apply

Interested candidates who meet the requirements are invited to send their CV ONLY to ‘vacancies@jantakenya.com’ indicating the job tittle “TRAVEL CENTRE MANAGER” on the subject line by 14th March 2018.


Transport and Logistics
Updated: March 7, 2018 — 4:32 pm