Travel Centre Manager Job in Kenya

Our client in the travel industry is looking to hire a Travel Centre Manager who will be responsible for the daily running and management of the Travel Centre.

Duties and Responsibilities

  • Develop and grow team in developing new businesses
  • Ensure achievement of business objectives and financial targets with the team
  • Conduct regular coaching sessions with team to identify competencies that can be improved
  • Manage the day-to-day supervision, distribution and management of workload
  • Set objectives for individual team members
  • Ensure Company strategy is translated at team level and delivered as set through personal objectives
  • Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
  • Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
  • Ensure all cancellations/amendments are processed correctly
  • Ensure team provides a high level of service to customers at all times
  • Ensure that all customer queries are responded to within 24 hours
  • Proactively provide feedback to the business about product and process enhancements
  • Strengthen relationship with customers and ensure satisfaction
  • Ensure direct communication with partners through marketing activities
  • Architect and implement business strategies across the region
  • Provide business reports to internal stakeholders and manage quarterly targets
  • Manage key relationships, relevant agencies and social media touch points


  • Degree / Diploma in Tours and Travel Management from a recognized institution
  • Should have at least 5 years work experience as a Senior Tours/Travel consultant, 2 being as a Centre Manager
  • Experience using Amadeus and /or Galileo
  • Great leadership skills, ability to motivate
  • Business Acumen
  • Sales, Marketing and Negotiation skills
  • Good Communication and Customer care skills
  • Friendly and pleasant personality

How to Apply

Interested candidates who meet the requirements are invited to send their CV ONLY to ‘’ indicating the job tittle “TRAVEL CENTRE MANAGER” on the subject line by 14th March 2018.

Transport and Logistics
Updated: March 7, 2018 — 4:32 pm