Our client in the travel industry is looking to hire a Travel Centre Manager who will be responsible for the daily running and management of the Travel Centre.
Duties and Responsibilities
- Develop and grow team in developing new businesses
- Ensure achievement of business objectives and financial targets with the team
- Conduct regular coaching sessions with team to identify competencies that can be improved
- Manage the day-to-day supervision, distribution and management of workload
- Set objectives for individual team members
- Ensure Company strategy is translated at team level and delivered as set through personal objectives
- Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
- Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
- Ensure all cancellations/amendments are processed correctly
- Ensure team provides a high level of service to customers at all times
- Ensure that all customer queries are responded to within 24 hours
- Proactively provide feedback to the business about product and process enhancements
- Strengthen relationship with customers and ensure satisfaction
- Ensure direct communication with partners through marketing activities
- Architect and implement business strategies across the region
- Provide business reports to internal stakeholders and manage quarterly targets
- Manage key relationships, relevant agencies and social media touch points
Qualifications
- Degree / Diploma in Tours and Travel Management from a recognized institution
- Should have at least 5 years work experience as a Senior Tours/Travel consultant, 2 being as a Centre Manager
- Experience using Amadeus and /or Galileo
- Great leadership skills, ability to motivate
- Business Acumen
- Sales, Marketing and Negotiation skills
- Good Communication and Customer care skills
- Friendly and pleasant personality
How to Apply
Interested candidates who meet the requirements are invited to send their CV ONLY to ‘vacancies@jantakenya.com’ indicating the job tittle “TRAVEL CENTRE MANAGER” on the subject line by 14th March 2018.