Guest House Assistant Job in Mombasa, Kenya

Job Vacancy: Guest House Assistant

Duties and Responsibilities:

Guest Services

  • Respond to guests’ individual requests.
  • Make bed professionally following standard procedure
  • Deliver additional bedding, ironing boards and other items, as needed.
  • Restock/replace items in rooms and bathrooms for guest use that have run out of stock or need replacement
  • Ensure service area is well stocked with necessary products and cleaned always
  • Make sure guests feel welcome and that they are valued by making decisions and solving problems when necessary
  • Provide professional personal service, including shoe cleaning, ironing, and minor clothing repairs to guests
  • Maintaining good customer service

Cooking Services

  • Set up workstations with all needed ingredients and cooking equipment
  • Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
  • Cook food in various utensils or grillers
  • Check food while cooking to stir or turn
  • Ensure great presentation by dressing dishes before they are served
  • Keep a sanitized and orderly environment in the kitchen
  • Ensure all food and other items are stored properly
  • Check quality of ingredients
  • Monitor stock and place orders when there are shortages

Housekeeping Services

  • Change bed linens and replace towels,
  • General cleaning of all surfaces,
  • Safe use of cleaning chemicals and equipment
  • Service bathrooms by washing and emptying bins; wash all tiled surfaces and floors; clean shower and toilet to the best quality standard
  • Using the right cleaning chemicals, dust and polish all hard surfaces to achieve a quality sheen

Maintenance Services

  • Report issues such as building fittings, fixtures, equipment and furniture damage promptly to supervisor or department manager for immediate action
  • Monitor water levels in the tanks and ensure they are refilled when necessary
  • Supervise the gardeners and garbage collectors on site to ensure they are delivering quality service
  • Supervise any ongoing maintenance works to ensure compliance with the company’s H&S policies and that good workmanship is employed

Skills and Technical Competence

  • Diploma in Food & Beverage, Hotel Management, Housekeeping or a related field
  • Good culinary and serving skills – a professional certificate in the same shall be an added advantage
  • Experience in housekeeping – maintenance, cleaning and Janitorial skills
  • Knowledge of and ability to comply with work place statutory requirements, including health and safety, fire prevention, hygiene, and handling of potentially harmful substances
  • Strong ability to multitask, use cleaning supplies, safety equipment, and other equipment and materials used in carrying out housekeeping functions
  • Good interpersonal skills with ability to communicate effectively with guests, i.e., receive guests at the door and clearly understand their requests
  • Excellent organizational skills
  • Flexible and willing to work on hours and days outside a typical workweek.
  • Two years experience in a similar position
  • Physically fit, with the ability to move around work area effectively and efficiently
  • Ability to solve problems relating to guests, with strong customer service skills and attention to details
  • Strong self-starting personality and ability to display professional attitude and appearance always
  • Ability to work with little or no supervision while meeting high-performance standards
  • Ability to work in a team setting, providing support to co-workers whenever called upon to offer assistance

Qualified candidates willing to work in Mombasa only should send their application letters and CV’s including current and expected salary, names of three referees and a daytime telephone contact to by 9th April 2018.

Only shortlisted candidates will be contacted.

Job Summary:
Job Title
Job Category
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Approx. Salary
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Job Details
Job Location

Mombasa, Kenya, -4.0434771, 39.6682065

Mombasa County

Hospitality and Food Industry
Updated: April 7, 2018 — 8:13 am