Hospitality Industry General Manager Job in Nairobi, Kenya (220K)

Job Vacancy: General Manager – Hospitality

Industry: Hospitality

Location: Nairobi

Salary: 200k – 220k

Our client is in the Hospitality Industry.

They seek to hire a well-rounded General Manager.

To plan, develop, manage and markedly improve the performance of the entire business, sharing in the company vision, leading and coaching staff towards the achievement of maximum profitability

Roles and Responsibilities

  • Develop and deliver on the business plan and company strategy to ensure attainment of company goals and profitability
  • Establish plans and strategies to expand the customer base, developing the Company-wide activities, increasing market share, and improving profitability.
  • Development and implementation of marketing plans, proposals and presentations.
  • Provide recommendations for the improvement of sales and activity performance to the Board of Directors (BOD).
  • Create and conduct proposal presentations and RFP responses, initiate correspondence with customers and close disputes.
  • Handle customer complaints to total satisfaction of the BOD.
  • Ensure that Operations run smoothly and according to the company policy with the correct information on each client is provided in a timely manner, while assisting operations to plan and communicate with the customer at all stages of the process.
  • Responsible for the performance evaluation and development of all employees, including disciplinary procedures.
  • Oversee Recruits, tests ad hires employees based on company criteria
  • Provide monthly management reports and timely an unprompted feedback to senior management regarding overall company performance.
  • Prepare department budgets and ensure compliance.
  • Control project expenses to meet budget guidelines
  • Facilitate collections of accounts receivable.
  • Ensure that all suppliers are paid correctly and on time.
  • Ensure Petty Cash account is maintained in accordance with company procedures.
  • Implement the company’s policies and procedures.
  • Ensure that managers and supervisors implement and support the policies with their teams and ensure all policies and procedures evolve with the company, updating them as necessary.
  • Ensure that all staff meet or exceed expected standards for all of their duties and responsibilities
  • Delegate authority and responsibility with accountability, follow up and close out.
  • Set examples in areas of personal character, commitment, organizational and selling skills, and work habits.
  • Conduct regular coaching and counseling with staff to build motivation and selling skills.
  • Maintain contact with all major clients in the market area to ensure high levels of customer satisfaction.
  • Demonstrate ability to interact ad cooperate with all company employees
  • Ensure confidentiality on all company matters

Skills and Qualifications

  • A bachelor’s degree in related field
  • 5 – 7 years of experience in company management.
  • A solid track record in sales and/or project delivery for small and large projects and administrative/business management, with proven ability in customer service.
  • Possess a strong sales and marketing background complimented with outstanding communication skills and abilities.
  • Must have exceptional time management skills, be self-mentoring, highly motivated, and possess strong man-management skills.
  • Ability to manage job requirements, efficiency, quality, customer satisfaction and profitability as key performance areas.
  • Ability to resource, develop and communicate work instructions, training programs, method statements and procedures.
  • Ability to provide employee training related to equipment, safety at work and quality.
  • Superior decision-making skills, problem-solving skills and conflict-management abilities
  • Extensive experience in all aspects of Customer Relationship Management
  • Strong understanding of customer and market dynamics and requirements.

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (General Manager – Hospitality) to before Thursday, 26th April 2018

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

The Recruiting Manager
Corporate staffing Services
Mayfair Suites, 4th floor, Westlands.

Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location

Nairobi, Kenya

Nairobi County


Business Administration & Management, Hospitality and Food Industry

Updated: April 20, 2018 — 7:48 pm
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