Napstar Marketing Officer Job in Nairobi, Kenya


Job Vacancy: Napstar Marketing Officer

Job Location: Nairobi, Kenya

About Moko: Innovation, creativity, collaboration and care lead everything we do at Moko. An idea that comes from a team member can turn into a product or an activation that will delight our customers. It is with this innovative and collaborative spirit that we are starting to revolutionize the Kenyan home one piece of furniture after the other.

The Napstar in action: Moko’s goal is to change the way people experience their everyday home. We have recently launch our line of mattresses and are soon launching our first sofa collection. We’re looking for a young individual who will introduce our customers to the Moko’s Dream world while supporting the market research

The ideal Napstar Officer is an analytical person who has a passion for engaging customers and tell the Moko story. They are self-motivated and keen to learn on the job. They enjoy taking on a variety of tasks from running marketing activation in a sleeping station to running market research surveys and they strive to achieve the best possible outcome.

The job you dream of

Run Marketing Activities

  • Plan and execute marketing activation activities in malls and other locations for Moko’s mattresses ensuring that KPIs set are met
  • Train and manage Moko Brand Ambassadors to animate the marketing activation in line with the brand spirit
  • Keep an up to date record of leads and customers generated by each marketing activation and ensure that Brand Ambassadors complete all their reports on time
  • Propose new ideas about ways to engage our customer with our brand and suggest improvements about marketing activation activities
  • Support digital marketing team to generate and gather content for marketing and social media campaigns

Offer Customer Care for our Customers

  • Follow up on leads to coordinate when orders can be placed and mattresses delivered
  • Coordinate with the “Dreamliner” delivery team to arrange home deliveries to customers
  • Ensure that payments are collected and logged in our system
  • Assist customers in case of queries such as replacement of the product or assistance with product guarantee

Support Market Research

  • Conduct market research and customers’ insights collections (both online and offline) through surveys or 1:1 interviews
  • Arrange for focus group discussions and 1:1 interviews as requested by the Brand Operation Manager and Head of Branding
  • Summarize data collected from market research and offer recommendations
  • Collect testimonials from customers and provide any insightful feedback to management to develop our products and our brand

As a dream candidate:

  • A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
  • Previous marketing experience is a plus, but not a requirement
  • Extremely strong interpersonal skills and success developing productive professional relationships
  • An enthusiastic individual with outstanding problem solving skills to assist customers in their purchase and after sales journey
  • Strong analytical skills and attention to detail—ability to analyze data and proactively identify and address issues with customer accounts
  • An initiative taker who enjoys working independently once you receive clear directions from the manager
  • Proficient with Microsoft Word and Excel
  • Eager to join a young, quickly-growing organization and team

How to Apply

CLICK HERE to apply online

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Sales and Marketing
Updated: April 6, 2018 — 8:21 pm