Upmarket Restaurant Manager Job in Nairobi, Kenya

We are looking for an Upmarket Restaurant Manager for an establishment in Nairobi.

He/She should ensure that the restaurant and accommodation facility operate efficiently and profitably while maintaining the establishment reputation and ethos.

He/she must coordinate a variety of activities, whatever the size or type of the outlet; and will be responsible for the business performance, quality standards and health and safety of the restaurant.

Duties will include but not limited to the following: –

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products and placing orders.
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Ensure the room stewards perform their duties to satisfaction by ensuring the accommodation rooms are clean, beddings have been changed, supplies such as relevant toiletries have been replenished, etc.


  • Proven work experience as a Restaurant Manager or similar role
  • Proven customer service experience
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software.
  • Strong leadership, motivational and social skills
  • Acute financial management skills
  • Business Administration; hospitality management or culinary schooling is a plus

Salary will be based on qualifications and experience.


CVS TO BE SENT TO: office@cloversmtc.com

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Nairobi, Kenya, -1.2920659, 36.82194619999996

Nairobi County


Business Administration & Management, Hospitality and Food Industry

Updated: April 7, 2018 — 9:24 am
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