Healthcare Company Visionary Director of Branch Operations Job Vacancy

Job Vacancy: Visionary Director of Branch Operations – Healthcare

Our client an award-winning and fast growing private company with a chain of outpatient Medical Centers in Kenya is looking recruit a Director of Branch Operations to be responsible for overall management and growth of all clinics including people management (branch staff and managers), financial management, risk management, patient satisfaction and quality assurance.

Key Responsibilities

  • Management team seat: analyze business operations, develop strategic initiatives and be a thought partner with senior business executives.
  • Branch performance: develop and track KPI’s and use dashboard reporting to ensure that branches are meeting performance targets.
  • Process standardization: streamline existing operating procedures and develop new sops, process maps, and manuals where needed. Ensure excellent patient experiences for every patient, every time.
  • Management of branch staff: hire, train, and lead branch teams to give their absolute best to our patients, company, and community. Evaluate branch manager performance and provide guidance when needed.
  • Staff/manager growth: act as a coach and mentor for all branch managers. Give technical and soft skills trainings on a regular basis to ensure constant growth.
  • Develop an internal management pipeline for upcoming clinics.
  • Patient feedback: foster a culture of fast response time to patient feedback by modeling that curiosity and excitement yourself.
  • Branch operations: juggle the million moving pieces of branch operations.


  • An undergraduate degree in business management or related field from a reputable institution. An MBA or management training program attendance is a plus
  • Minimum 8 years experience in a similar role in the healthcare sector
  • Knowledge of finance/accounting basics
  • Strong analytical skills & Excel skills
  • Experience of managing and growing managers
  • Experience working in a start-up will be an added advantage.

Remuneration and compensation:

  • Competitive salary based on qualifications and experience
  • Full medical cover for inpatient and outpatient for your whole family
  • Stock option-based compensation is available


Interested candidates who fully meet the above requirements should send their applications along with a detailed CV indicating current and expected salary and their daytime contact to

Only shortlisted candidates will be contacted.

We do not charge any fees for receiving and reviewing applications or for interviews.

Deadline: 31st May 2018

Job Summary:
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Nairobi, Kenya

Nairobi County

Business Administration, Health and Medical
Updated: May 24, 2018 — 4:06 pm