IT Training Operations Officer Job in Nairobi

Job Title: Operations Officer

Salary: 45k

Location: Nairobi

Our client in an IT training industry is seeking to recruit an Operations Officer to join their dedicated team.

Role of the Position: The Operations & Administration Officer reports to the Operations manager and is responsible for providing effective and efficient operation services to the organization.

Duties and Responsibilities

Class Management

  • Ensuring availability of training materials
  • Notification to service providers of scheduled classes – trainers, catering services.
  • Ensuring that the services provided are as per Harmony’s services specifications in the quality manual.
  • Scheduling classes
  • Confirming classes
  • Appointing and managing service providers
  • Reviewing the course performance with course administrator and the trainer.
  • Closing classes – invoicing, payment of service providers and updating of class records

Exam management

  • Scheduling exams
  • Manage exam service providers
  • Ensuring that the Harmony Solutions meets the exam bodies’ specifications.
  • Closing exams
  • Certificate management – receiving and distribution

Course Administration

  • Undertake administrative duties to support the efficient and effective delivery of courses
  • Maintenance of associated records to ensure the best possible services are provided to students. This will include admissions, enrolments, examinations, quality assurance and review.

Human Resource and Administration

  • Managing Staff Records, Supervising and Monitoring Staff Performance
  • To manage personnel procedures in relation to recruitment, training, leaves and appraisals, ensuring these are properly documented, and advise on relevant policies.
  • To produce and issue all offer letters and employee contracts
  • To ensure all new employees paperwork is completed and relevant information provided to Payroll and other benefits providers for processing.
  • To prepare induction programs for new employees to ensure smooth on-boarding process.

Any other duty that will be assigned to you from time to time

Skills, Knowledge and Qualifications


  • Excellent interpersonal and organizational skills
  • Excellent organizational, time management and high attention to detail.
  • Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive

Qualifications & Experience

  • At least a Bachelor degree preferably in HR.
  • Minimum two years experience preferably in a training institution.
  • Some proven management experience.

How to Apply

Kindly send your CV only to by 30th June 2018

Job Summary:
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Job Location

Nairobi, Kenya

Nairobi County

Business Administration, HR and Administration
Updated: May 23, 2018 — 9:39 am