Living Goods Performance & Process Improvement Manager Job in Nairobi

Living Goods

Job Vacancy: Manager, Performance & Process Improvement

Reports to: Director of Field Operations

Location: Nairobi, Kenya


Do you want your work to matter?

Do you want to use your skills to make a difference, not just a living?

Do you want to improve millions of lives, including your own?

Living Goods works to reinvent how we improve the lives of the under-served. We think big, but operate lean and nimble. We train community health workers to bring health services and life-saving products to people’s doorsteps. Services like prenatal assessments and well-baby visits. Products like medicines, fortified foods, and modern contraceptives.

We also transform community health through mobile phones. We train community health workers to assess the health of mothers and children with mobile phone apps and to treat common illnesses like pneumonia, malaria, and diarrhea. We also create predictive algorithms to make the best use of their time. And we test cool new tools like paperless referrals to clinics and biosensors to monitor infant and child growth.

At Living Goods, you will have the chance to apply your ideas and creativity every day. If you work well in a dynamic collaborative culture, set high standards, and meet challenges with determination and a sense of humor, you’ll thrive at Living Goods.


Living Goods has a team of 178 employees in Kenya and will grow to 282 in the next four years. This year we will serve more than 2 million Kenyans. In four years we’ll serve more than 7 million through a network of close to nine thousand Community Health Workers in both our direct and assisted networks models.

We’re growing because we’ve honed a model that works and we are driven by our mission: to ensure that every mother and child has basic healthcare in their community.

Your Charge

Living Goods’ work at the community level could not happen without a great field operations team. They are the stage crew that works behind the scenes to make for a powerful community healthcare delivery.

And like every great stage crew, they need a great manager to support them with the right initiatives and systems to thrive and deliver scalable high impact community health. Someone to analyze underlying operation systems, improve processes, come up with new initiatives and help the whole crew perform better.

Measure what matters. Assess and analyze field operations performance, processes and systems.

Make us better. Identify ways to replicate what’s working and correct what’s not. Design and implement new initiatives and policies including operations, HR, IT, supply chain, innovations etc.

Action decision. Ensure effective implementation of new initiatives and policies across the field operations team.

Your background

Operations experience. You have 5+ years of experience in process improvement or project management with experience either in the global health or private sectors. You have at least a BA but preferably a Master’s degree in planning, design or other relevant area.

Project management skills. You work in a methodical way, breaking down projects into manageable parts. You have a gift for staying organized.

Flexibility. You’re able to cope with change and unpredictability.

Results driven. You set goals and strive to achieve them.

Committed to our mission. You have a demonstrable commitment to international development and global health.

Team player. You play well with others enjoy seeing the impact of our work as a team.

Multitasks. You’re able to juggle multiple tasks at once while ‘keeping calm and carrying on.’ You think strategically, handle ambiguity and work well in a multicultural environment.

How to Apply

To apply for this position please visit our career page and apply for Manager, Performance & Process Improvement through our applicant tracking system.

Successful applicants will be contacted for an interview.

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Business Administration, Project Management
Updated: May 17, 2018 — 4:54 pm