NOC Manager Job in Kenya

Job Title: NOC Manager

Key Responsibilities

  • Oversee entire Hub / NOC Operations – (Nairobi, DRC, London, and Zambia)
  • Oversee ICT activities
  • Oversee Help Desk operations
  • Oversee Backhaul Operations
  • Oversee VSAT Operations
  • Oversee Broadcast Hub infrastructure Operations.
  • Oversee the project implementation and requirements
  • Liaise with Field support team leader on all installations / changes to existing customers
  • Monitor customer needs and actively follow up on problems.
  • Coordinate all functions related to the all Hubs system and RFT
  • Spares planning
  • Weekly, Quarterly reports
  • Schedule regular operation meetings to review hub operation and help desk activities
  • Adhere process and procedures
  • Participate in Tenders and EOI
  • Assist pre-sales team for solution design
  • Manage Teleport Team
  • Manage Broadcasting Team
  • Work closely with Regional Hub Manager
  • Manage SLA and escalations


  • At least 8 -10 years in Networks/ Telecommunications industry with extensive experience leading key projects
  • At least 5 years working on Media/ Broadcasting solutions
  • At least 3 – 5 years managing network facilities – Broadcast Studios, Data Centres or Dish farms.
  • Bachelor’s degree in Computer Science/ Electrical Engineering/ Telecommunications/ Information Technology from a reputable university.
  • iDirect TAC/ Newtec/ Hughes qualifications
  • IP Networks certifications – CCNA/ CCNP/ JCNIA/ CCNSP etc
  • Leadership and Management certificates would be an added advantage
  • Extensive Customer Relations Knowledge
  • Hands on VSAT/ RF Knowledge – Remote installation and Hub-side management. Working knowledge of iDirect NMS and installation is mandatory.
  • Hands on Broadcasting knowledge – Harmonics Mux/ Outside Broadcasting/ DSNG/ Video Uplink
  • Network or Broadcasting Facilities Management – Teleport, Studio or Data Centre
  • Hands on Knowledge of IP Networks and System Integration – Cisco/ Juniper/ Cyberoam

How to Apply

Send your updated CV to by 4th June 2018, clearly indicating the job title

Job Summary:
Job Title
Job Category
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Company / Organization
Approx. Salary
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Job Details
Job Location

Nairobi, Kenya

Nairobi County

ICT and Technology
Updated: May 31, 2018 — 9:02 am