Restaurant Hostess Vacancy in Westlands, Nairobi

Our client, a fine dining restaurant in Westlands seeks to hire a Restaurant Hostess to join the dynamic team.

A Hostess is required to give a positive first impression of the restaurant friendliness, excellent service and high standards.

The Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

Key Responsibilities:

  • Ensure that everything guests will be needing is in order and clean
  • Estimate wait times for guests
  • Monitor guest waiting list
  • Provide a menu for customers and explain the specials
  • Regularly check the reservation book for next meal reservations
  • Answer customer’s question accurately
  • Make contact with guests as they leave, open the door, and help them to their cars and bid them goodbye
  • Ensure effective and fast delivery service by the servers
  • Inspect dining facilities and ensure proper maintenance
  • Assign tasks to the serving personnel for smooth running of the business
  • Ensure that guests are being attended to
  • Welcome and greet guests as they arrive
  • Escort guests to their seats
  • Schedule reservations in advance for guest
  • Ensure that guests receive quality service
  • Ensure that all guests requirement is timely met
  • Introduce guests to their servers
  • Monitor the activities of the servers

Requirements – Skills, Knowledge, and Abilities

  • Certificate / Diploma in hotel management and hospitality/Restaurant Management
  • Must have a polite and hospitable disposition
  • Possession of a positive and enthusiastic attitude
  • Pleasing personality
  • Excellent communication skills, especially orally
  • Effective customer service skills
  • Ability to withstand pressure
  • Organizational and management skills
  • Possess leadership skills
  • Possess flexibility and multi-tasking ability

CLICK HERE to apply online

Hospitality and Food Industry
Updated: May 17, 2018 — 7:19 am