Arabic Speaking Customer Service Representative Job in Kenya

Job Vacancy: Customer Service Representative – Arabic Speaking

Position Summary:- The Customer Service Representative is required to provide exceptional customer experience through handling inbound, outbound calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.

Duties and Responsibilities

  • Receive incoming calls and provide general and technical support to customers on products
  • Maintain customer experience levels within the stipulated quality standards
  • Conduct Happy Calls and Customer Satisfaction Survey calls
  • Collect, confirm and update client information on CRM
  • Record and follow up on general queries and complaints
  • Conduct a predetermined number of CSAT surveys
  • Handle complaints in a polite and professional manner
  • Understand and adhere to the escalation process
  • Research required information using available resources
  • Handle online customer support if required (Emails, chat, blogs etc.)

Knowledge and Skills

  • Tertiary education; holders of Bachelor’s degree will have an added advantage.
  • Fluent in the English Language (neutral and clear accent)
  • Proficient in MS Office Suite.
  • Previous experience in a call center is Mandatory
  • Knowledge of any of the following products would be an advantage: – Hand held phones; Home appliances; Audio Visual; Office Automation; Information Technology; Digital imaging.
  • Knowledge of French, Amharic or Arabic is an added advantage.
  • Must possess a Valid Certificate of Good Conduct

Key Competencies and Attributes:

  • Ability to handle complaints in a polite; empathetic and professional manner
  • Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
  • Maintains a positive attitude and enthusiasm when faced with routine work
  • Dynamic and energized individual.
  • Ability to multi task
  • Maintains high levels of integrity and confidentiality of client information.
  • Excellent telephone etiquette
  • Excellent communication skills
  • Excellent customer service skills

Qualified and interested candidates to send their resumes to clearly indicating the position on the subject line

Sales and Marketing
Updated: June 29, 2018 — 7:55 pm