Betin Agent Help Desk Advisor Job in Kenya


Vacant Position: Agent Help Desk Advisor

Job Location: Head Quarters but with possible travels

Salary: 40,000 – 50,000 KES

Contract duration: 6 months

Probation period: 3 months


  • Provide first level contact for Agents’ applications.
  • Ensure to have clear understanding of all Betin products and platforms.
  • Ensure to have clear understanding of the Betin Agent Business Model.
  • Ensure to have clear understanding of the Agents’ commission structure.
  • Ensure to have clear understanding of what is required from the Agents as initial investment and requirements.
  • Preserve and grow your knowledge of help desk procedures, products and services.
  • Follow up on agents’ applications, incoming calls and call backs ensuring that they provide all necessary information to qualify for a visit.
  • Liaise with the Agent Recruitment Officers by sharing all complete and incomplete applications.
  • Cooperate with Agent Recruitment Officers by taking through the business presentation walk-in Agents.
  • Properly escalate unresolved queries to the next level of support.
  • Provide excellent customer service and exceed agents’ expectations.
  • Ensure proper recording, documentation and closure of applications.
  • Report to senior manager accurately and according to provided guidelines.
  • Recommended procedure modifications or improvements.
  • To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
  • Perform any other duty that may be assigned from time to time.

Knowledge, Skill Set & Qualifications:

  • Proven working experience in providing help desk support
  • Excellent people and sales skills and ability to work with people from diverse backgrounds.
  • Diploma / bachelor’s Degree in sales & Marketing
  • Must have clear understanding of online gaming products and platforms; gaming bonuses and promotions.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent organization skills.
  • Ability to multitask and successfully operate in a fast paced, team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).

Applications Quoting the position title with a detailed CV, should be submitted to: by 22nd June 2018.

Only shortlisted candidates will be contacted.

Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
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Job Details
Job Location

Nairobi, Kenya

Nairobi County

Sales and Marketing
Updated: June 18, 2018 — 4:51 pm