Commercial Customer Service Coordinator Job in Kenya

Job Title: Commercial Customer Service Coordinator

Key Responsibilities:

General Sales Management

  • Work with commercial team to drive collaborative key account plans as needed
  • Expand the commercial effort through communication with new/smaller customers.
  • Assist commercial team with pricing, project management, system assistance, preparations of presentations.
  • Maintain customer contact when commercial manager is travelling;
  • Ad hoc duties in assistance to the commercial manager as needed.

Sales Order Process

  • Price calculation and quoting of customers according to Pricing Policy
  • Drive and lead sales order management process; i.e. verify pricing and communication internally
  • Compiling and consolidation of inventory orders with our sourcing supplier parties
  • Management of sales order management and tracking of goods with our partners, keeping the business and customers aware of ETA.
  • Understand customer needs and forecasting tracking
  • Manage and evaluate stock reports for local warehousing ensuring needs of the customer forecast is met.
  • Take over office assistant duties in his/her absence

Project Management Process

  • Track & lead weekly project meetings
  • Follow up with R&D on project status, and communicate back to commercial.
  • Processing all request for technical and legal documentation.
  • Create quotations for new product pricing to customer or affiliate.

Person Profile:

  • Well organised and detail orientated.
  • Action focused
  • Adaptable / Flexible with Autonomy & resilience
  • Strong organizational skills
  • Computer literacy is mandatory
  • Time keeping – to meet deadlines/timelines
  • Initiative & Dynamism, with Ambition & Enthusiasm
  • Reliable, Honest and ethical
  • Excellent accurate numerical skills.
  • Fluent in English, competent and articulate communication skills – both verbal and written
  • Proficient and competent application, sensory and lab skills
  • Ability to work in a team environment with great communication
  • Positive attitude and high energy level


  • B Com Admin/Marketing/ Project management or similar
  • Min. 3-5 years Commercial experience and project coordination favourabe

Interested candidates are invited to strictly email their cover letter and CV, to before end of day 30th June 2018.

Only short listed candidates will be contacted

Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location

Nairobi, Kenya

Nairobi County

Sales and Marketing
Updated: June 13, 2018 — 6:12 am