Fairview Hotel Food and Beverage Supervisor Job in Nairobi, Kenya

Fairview – A City Lodge Group Hotel

Position Vacant: Food and Beverage Supervisor

Date Advertised: 4th June, 2018

Aim of the role: The purpose of this position is to lead the daily Food & Beverage outlet operations including overall quality, service and service staff performance of the designated outlet or outlets.

The Supervisor will work daily with the F&B staff to ensure both external and internal Guest Satisfaction in the outlets by training, coaching, developing and correcting behavior of the F&B Staff.

This is a leadership position that directs the work of all F&B service staff and is responsible for the overall performance of the outlets.

Outline of Responsibilities:

  • Ensure a high standard of service and cleanliness in the restaurants, bar, boardrooms, conference rooms and kitchens are maintained.
  • Maintain a high standard of guest relations and personal contact, ensuring that all complaints are dealt with immediately.
  • Execute outlet operations including food and beverage promotions, customer service and inventories.
  • Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service.
  • Assist F&B Management in monitoring labor, inventory and Food Handlers/ HACCP Certifications.
  • Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff.
  • Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
  • Maintain policies and procedures. Adhere to HACCP, OSHA and alcoholic beverage commission guidelines
  • Provide assistance to the F&B Management in all menu preparations, kitchen rules, service standards, cleanliness and inventory controls for F&B
  • Update the Specials menu board daily and changing during meal periods.
  • Responsible for training shift leaders for their responsibilities during all meal periods and events
  • Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned
  • Assist in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories
  • Conduct inventory for par levels of food, beverage and paper supplies.
  • Assist in establishing methods for inventory control and adhere to purchasing procedures
  • Ensure proper maintenance, cleaning and operation of the outlet and service equipment
  • Continue to enhance the guest service experience by creative initiatives
  • Assist in the execution of administrative function such as reporting, forecasting, quality assurance and departmental meetings
  • Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
  • Provide direct ‘hands-on’ cooking or prep work on the hot line if necessary to deliver quality, prompt food service as needed on busy events or meal periods
  • Performs other duties as assigned

Human Responsibilities

  • Attends all training sessions as scheduled.

Replacement and Temporary Mission

  • May be assigned to perform reliever duties when need be.

Basic Conditions and Benefits of Employment:

These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify for consideration.

Line of Reporting and Communication:

Responsible To: Assistant Food and Beverage Manager

Responsible For: Food and Beverage Service Staff.

In Communication With: Other Hotel Departments

Education, Training and Experience Requirements:

Level of Literacy

  • Must be able to read and write in English & Kiswahili.
  • A foreign language will be an added advantage.

Level of Communication Skills

  • Must be in possession of excellent communication skills

Level of Formal / Professional  /Education & Training

  • Diploma in Food & Beverage Sales and Services from a reputable institution.

Level of Experience

  • At least 2 years experience in a similar role

Leadership Skills

  • Must have demonstrable leadership skills

How to Apply

If you meet the specified job requirements, please send your CV and a motivational letter to FHR@clhg.com not later than 11th June 2018.

Hospitality and Food Industry
Updated: June 4, 2018 — 10:58 am