Hospitality Business Receptionist Job in Nairobi, Kenya

Our client is in the hospitality business with four (4) hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp.

They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.

Receptionist

Salary: 20K-28K

The position will be responsible for ensuring effective front office operations in line with the company standards

Principle Accountabilities

  • To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.
  • Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.
  • Ensuring that all reservations have the correct deposit taken.
  • Ensuring that all confirmations are sent out by the end of the shift.
  • Being aware of the hotel availability and that every opportunity to maximise room sales is taken.
  • Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary
  • Anticipating to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.
  • To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
  • To ensure that all messages received for guests are passed on accurately and as quickly as possible.
  • Carrying out all Reception duties following procedures as outlined in the S.O.P. Manual.
  • Ensuring the security of guests’ property, and lost property following security procedures.

Key Skills and Qualifications

  • Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry
  • 3 years’ experience in a similar role
  • MS Office Computer Skills
  • Work planning and organization skills
  • Excellent customer service skills
  • Attention to detail
  • Excellent communication and interpersonal skills

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Monday 8th  July, 2018 clearly stating the subject heading “RECEPTIONIST

Only shortlisted candidates will be contacted.

 



Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya

Business Administration & Management

Updated: June 28, 2018 — 6:10 am
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