Housekeeping Supervisor Job in Nairobi, Kenya

Our client is in the hospitality business with four (4) hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp.

They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.

Housekeeping Supervisor

The position will be responsible for supervising housekeeping operations in a manner that ensures that service standards are met and customers are satisfied.

Principle Accountabilities

  • Implementing housekeeping performance standards and other specifications in line with best practice and ensure compliance to such standards by the housekeeping team.
  • Implementing standard operating procedures, reviewing and initiating remedial action as and where needed.
  • Staying abreast of developments and trends in housekeeping and make recommendation for cost saving and service improvement initiatives
  • Requisitioning cleaning materials, agents and guest supplies and continually monitor and control the usage
  • Reporting faults and/or repairs, which require attention from Maintenance department and following up to ensure appropriate timely repairs are undertaken.
  • Planning, organizing, allocating and coordinating the work of the team
  • Carrying out monthly stock takes, explaining variances and file stock sheets
  • Reporting lost items to management and carry out first level of investigations
  • Liaising with the Maintenance Supervisor to coordinate timely repairs and maintenance
  • Generating and filing laundry summaries and housekeepers daily room report
  • Resolving customer complaints expeditiously reporting and escalating as necessary
  • Continuously assessing the competence of the team and offer coaching, support and training as needed
  • Leading, motivating, developing and controlling staff
  • Deputizing the Executive Housekeeper
  • Any other duties that may be assigned from time to time

Key Skills and Qualifications

  • Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry from recognized institution or equivalent
  • 3 years’ experience in a similar role
  • Ms Office Computer Skills
  • Work planning and organization skills
  • Staff supervision and disciplinary skills
  • Safety and hygiene awareness
  • Excellent customer service skills
  • Attention to detail
  • Excellent communication and interpersonal skills

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Wednesday 27th June, 2018 clearly stating the subject heading “Housekeeping Supervisor”

Only shortlisted candidates will be contacted.



Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya

Hospitality and Food Industry

Updated: June 19, 2018 — 6:36 am
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