Logistics Company Operations Team Leader Job in Nairobi, Kenya

Job Vacancy: Operations Team Leader – Transport Logistics Company

A vacancy has arisen at a logistics company based in Nairobi.

The position will be responsible for the implementation of business measures and strategies to drive business and ensure efficiency and profitability.

The position also requires understanding of the supply chain for effective co-ordination of the various supply chain functions.

Key Functional Areas of Responsibility

  • Developing and implementing required procedures and policies in order to continuously improve operational efficiency.
  • Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverable.
  • Oversee management of the various operational zones including resource deployment and Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary.
  • Ensuring proper resource utilization and rationalization including human resource and fleet management in conjunction with the fleet coordinator.
  • Maintain operation data on daily and monthly transaction for management decision as and when required.
  • To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
  • To ensure all pick-ups are performed on time to meet committed service standards and proper documentation maintained.
  • To ensure costs are regularly reviewed against agreed budget targets.
  • Participation in budgeting and budget implementation process for the courier services business.
  • To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize people performance.
  • To motivate employees to achieve set objectives and increase their job satisfaction.
  • To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
  • To ensure timely and accurate communication of information which affects service quality & delivery.
  • To manage and ensure strict compliance of security procedures and regulations for Road and railway/air operations.
  • Market intelligence gathering through monitoring competitor activities, generation and analysis of reports pertaining to the same.
  • Responsibility for monthly management review of actual results against targets with direct reports to Director-Business Development.
  • Ensuring that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof.
  • Ensuring service levels in terms of delivery and collection are met through monitoring of service levels returns.
  • To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
  • Lead the Marketing team in ensuring all Marketing communication material, social media sites, websites and other digital communication channels are accurate and enhance the image of the brand.
  • Deploy, develop, train and mentor staff as a strategy to build internal capacity in the company.
  • Perform any other duties as may be assigned by management from time to time.


  • Minimum of 5 years combined Operations and General Management experience ideally worked in a similar role in a logistics company.
  • Excellent people management and team leadership and business acumen skills within a dynamic environment.
  • Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities.
  • An excellent communication with customer service and problem solving skills.
  • Highly flexible and adaptable and keen to work in a different cultural and social environment.
  • Must be commercially aware with a passion for customer service and delivery with very strict timelines.

How to Apply

Please send a cover letter and resume indicating Expected Salary in the subject line and send to: talenthost365@gmail.com so as to reach us by Friday June 22, 2018.

Only shortlisted candidates will be contacted.

Job Summary:
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Nairobi County

Business Administration, Transport and Logistics
Updated: June 13, 2018 — 4:43 pm