Plan International Country HR Manager Job in Nairobi, Kenya

Plan International

Job Vacancy: Country HR Manager

Location: Nairobi, Kenya

Reports to: Country Director

The Organisation: Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

Value Proposition

The purpose of this position is to support and contribute to the attainment of the overall strategic business plans and objectives through effective management and leadership of the human resource and organisation development function.

The post holder will provide leadership and strategic direction for maximizing the opportunities to attract, build and retain an effective team supportive of the CO’s business needs while fully cognizant of the risks posed by the local context and the needs of staff in the changing environment.

The incumbent will ensure that Plan’s global and local HR policies are institutionalised and will be expected to develop tools and guidance proactively for challenging issues that are country specific.

S/he will also provide effective support to managers to grow and retain a team with the right skills to deliver Plan’s goals and develop HR initiatives for team building and effective people management capability for those in supervisory roles and advise on HR related matters for proposal development. He/she will also ensure that staff induction, welfare and development are adequately catered for.

The post holder is expected to uphold Plan Internationals’ values, the Child Protection Policy, code of conduct and other ethical values related to the local culture as well as ensure that Plan CO’s HR function complies with local labour laws.

The post holder will require a thorough understanding and appreciation of both the internal and external context in which he / she is working and capability to anticipate future HR needs of the organization. The post holder will also be required to identify and effectively manage HR risk within the Country Office, ensuring full compliance with local labour law and Plan’s HR policies and procedures, both locally and globally.

Dimensions of the Role

  • Acts as a key member of the Country Management Team, providing high level recommendations on best practices, HR policies, initiatives and HR strategies.
  • Managing an HR Unit to ensure quality services to a staff of up to 300 persons in various offices around the country
  • Effectively identifies monitors and manages HR risks and opportunities related to the delivery of Plan Kenya’s goals, including all HR related Child Protection risks.
  • Provides effective leadership, line management and development of HR staff.
  • Responsible for developing and implementing a HR strategy which will support the delivery of the Country Strategic Plan and Program Unit Long Term plans, and reflects regional and global HR strategy / direction.
  • Responsible for the implementation of effective, efficient and compliant HR systems which meet the needs of approximately 300 staff and managers, are fit for purpose and are in full compliance with all relevant Plan policies, including but not limited to Gender, Child Protection and Global Pay.
  • Responsible for ensuring that the HR team is fully prepared to provide effective HR support in the event of a disaster as outlined in Plan’s Disaster Manual.
  • Responsible for ensuring full compliance with all relevant organizational and statutory policies, procedures and law and that the local Staff Handbook is regularly updated to reflect changes.
  • Provides leadership on training, learning and development for all Plan Kenya’s staff.
  • Ensuring Health and Safety policies and standards are in place for the Country Office and understood and adhered to.
  • Budget responsibility for salary, benefits, training and staff wellbeing.
  • Acts as an effective member of the regional HR network and global HR team, proactively sharing good practice across boundaries and providing advice and support to HR colleagues or input into global / regional projects as requested.


Plan Kenya is supported by an effective HR strategy and team

  • Develops and implements a HR strategy which will support the delivery of the Country Strategic Plan and Program Unit Long Term plans, and reflects regional and global HR strategy/direction.
  • Ensures high quality, professional HR team members are attracted and retained by Plan Kenya.
  • Ensures all HR staff are effectively line managed through the setting of clear objectives that are aligned to overall strategy and that their performance is managed against them.
  • Oversees the development of all HR staff to support them reach their full potential.
  • Advises staff and managers on HR related matters, providing coaching, counselling or referral to others as appropriate.
  • Acts as a ‘change agent’ and proactively supports managers to manage change, both large and small scale effectively and to minimise risk to the organisation.
  • Works effectively with operational managers to provide effective, coordinated and aligned support services to the programs and HR shared services for the regional and global teams based in Kenya.
  • Provides regular or ad hoc timely and accurate reports to the CD, CMT, RO or IH on HR related matters as required.
  • Provides input into regional or global HR projects as requested and is an effective team member of the Regional HR network.

Workforce planning and Talent acquisition- An excellent team is planned, skilled and resourced to optimize Plan’s program impact, reach and quality.

  • Provides a thorough internal and external HR analysis to support strategic workforce planning processes.
  • Supports management on workforce planning for current and future needs and the definition of roles within budget to ensure the delivery of agreed strategies and individual projects.
  • Supports management to periodically review the organizational structure, roles and competency requirements.
  • Supports managers to develop and review job descriptions in line with Plan’s requirements.
  • Works with managers to ensure that all recruitment and selection processes are innovative, timely, transparent and fair, observing Plan’s values framework, equal opportunities and Gender and Child Protection policies and works towards achieving a diverse workforce, which will support the delivery of Plan’s goals.
  • Supports grants growth by working with colleagues to ensure optimal cost recovery of HR needs is achieved through involvement at proposal writing and during implementation. In addition, the PCM must ensure the HR elements of any grants proposal are consistent with local labour law and all relevant costs have been included.

On-boarding / Induction / Orientation – Staff joining Plan Kenya are effectively informed about the organisation, its strategies and the purpose of their role in the delivery of strategy.

  • Ensure staff joining Plan Kenya are effectively informed about the organization, its strategies and the purpose of their role in the delivery of organizational and Country Office strategy.
  • Works (or oversees work) with management on the preparation of induction and orientation materials and events to ensure new staff know about Plan and are able to reach full functionality in minimum time.
  • Oversees on-boarding effective settlement for international staff assigned to the CO.
  • Provides information, advice and assistance to local and international staff dependants in new locations/postings.

Rights and Responsibilities – Staff are aware of their contractual rights and responsibilities in delivering their work for Plan in line with the Code of Conduct, Child Protection, Gender and other policies.

  • Ensures Plan Kenya policies and Global HR, Code of Conduct, Gender and Child Protection policies are well understood and consistently implemented.
  • Revises/writes Staff Handbook and ensures it is endorsed by relevant local and global authorities (where applicable) and / or a local employment lawyer. The HRM is responsible for ensuring the Staff Handbook is regularly updated to reflect Plan Global policy or changes to local employment law and that all staff are aware of it and can access it in a local language.

Performance Management – Line managers are equipped with the skills and confidence to be able to effectively manage the performance of their teams and the individuals within it to support the delivery of Plan strategy.

  • Oversees training of all Plan Kenya staff with line management responsibilities so they are clear about their roles and responsibilities within Plan’s performance management system and have the skills to fulfil them (e.g., constructive feed backing, manage career development discussions etc.).
  • Ensures that all global policies related to performance management are adhered to within Plan Kenya, including the mandated timetable for the process.
  • Facilitates and leads the performance management process and tools using the HRIS including use of objective setting, monitoring and giving feedback though the year, embedding of Plan’s values framework in performance management, performance appraisal and calibration process and works with management to ensure that they are applied consistently and fairly.
  • Ensures that the performance management system and associated documentation is effectively communicated to and well understood by all staff.

Reward – Staff are paid in a consistent way in accordance with local market competition, Plan’s values and the provisions of local labour law.

  • Ensures the Plan Kenya grading system is in line with Plan’s global system based on Hay.
  • Prepares salary scales and benefits packages based on NGO Local Pay Surveys (Birches Group), analyses survey results and advises management in line with Global Policy and available budget, seeking to ensure that Plan remains competitive in the local labour market.
  • Oversees payroll to ensure minimal errors and compliance with local tax, social security etc.
  • Establishes and maintains accurate and effective systems for the administration of benefits for local and international staff, such as applicable international staff benefits, annual leave, pension scheme and medical insurance for local staff.

Staff Development / Capacity Building – Plan Kenya staff are equipped with the skills and knowledge and demonstrate the right behaviours to deliver effective programs now and in the future.

  • Undertakes or oversees full training needs analysis for Plan Kenya based on the skills, knowledge and behaviours required to deliver the Country Strategic Plan.
  • Ensures the Plan Kenya training budget is managed effectively to maximise the capacity building of staff to meet current and future program needs.
  • Ensures a policy and process is in place and understood by all managers and staff for making training requests and a transparent set of criteria is developed and communicated to assess and make decisions about the requests.
  • Guides the Country Director and CMT through the talent management and succession planning process for roles classified by the organization as ‘middle management.

HR risks presented by the local context are effectively mitigated.

  • Advises managers of potential HR risks (assessing hazard, those potentially affected, evaluate nature and likelihood of risk, record, etc.) to enable their monitoring and mitigation.
  • Carefully manages any individual staff cases (e.g. disciplinary, grievance) in line with Plan policy and procedure and in line with local labour law to minimise all associated risks to the organisation.
  • Maintains accurate and up-to-date data related to staff in confidence using the preferred Plan HRIS and in line with local Data Protection requirements.
  • Ensures Health and Safety policies and standards are in place for the Country Office and understood and adhered to.

Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Dealing with Problems/Risks in the position.

  • Ability to lead in analysing issues and applying concepts to find solutions
  • Often required to influence others outside of line management relationships.
  • Required to balance operational and strategic demands of the role.
  • Required to remain objective and neutral at all times.
  • Required to synthesize and analyze feedback from a wide range of external actors (including NGO HR Forum, Ministry of labour, national surveys).
  • Required to work collaboratively and cooperatively with a wide range of stakeholders.
  • Required to support change processes objectively and with no self-interest.

Key relationships


  • A member of the Country Management Team: collaborating with other functions-sponsorship, finance, program, operations to ensure that HR processes are integrated and aligned.
  • Regional Office: HROB Partner/team will provide technical HR support as required. Some CO-level HR policies, pay scales etc. also require RO approval.
    International Headquarters: IH HR team for technical support on global projects, global policy, Child Protection reporting, international recruitment etc.


  • Local labour ministry
  • Local NGO HR forum
  • Local labour lawyers
  • HR service providers

Technical expertise, skills and knowledge

  • Excellent knowledge of local labour law and its practical application in the workplace.
  • Excellent technical knowledge of good people management and development practices.
  • Excellent knowledge of current good practice and emerging themes and trends globally and within the local context.
  • Demonstrated ability of how to develop and implement an effective and aligned HR strategy.
  • Basic financial acumen and the ability to align HR and Finance / Operations procedures.
  • Knowledge of organizational development to ensure changing needs of organization.
  • Knowledge and understanding of development and humanitarian programs
  • Knowledge and understanding of HR issues related to Gender and Child Protection.
  • Knowledge and understanding of the INGO work and, including recruiting for specific knowledge and cost recovery processes.
  • Knowledge and understanding of how to provide effective HR support in the event of a disaster and how to prepare to do this.


  • At least 5 years proven experience as a HR manager in a senior position, including high performance in the full range of human resource management activities (recruitment and selection, performance management, development, talent management, reward, employee relations etc.).
  • Development of best practice HR policies and systems that support the achievement of Plan’s goals, help manage risk and are fully compliant with Plan policy and procedure and local labour law.
  • Excellent knowledge of job evaluation / grading systems and the design of competitive salary and benefits packages based on salary surveys.
  • Ability to negotiate, advocate and influence effectively at all levels of the Country Office and outside of line management relationships.
  • Ability to remain objective and make tough decisions.
  • Ability to analyze complex data or information and extrapolate relevant information from it.
  • Training development and facilitation, including team building.
  • Strong communication skills, both verbally and in writing.
  • Fluency in local language and English, both verbally and in writing.
  • Leadership and team management.
  • Excellent interpersonal skills with the ability to build strong relationships and networks quickly at every level within the Country Office and outside.
  • Ability to plan and organize work effectively and deal with multiple tasks simultaneously.
  • Ability to handle sensitive people issues with tact and diplomacy.
  • Listening, coaching and counselling skills.
  • Ability to lead and mange change effectively.

Plan International’s Values in Practice

  • We are open and accountable
  • Promotes a culture of openness and transparency, including with sponsors and donors.
  • Holds self and others accountable to achieve the highest standards of integrity.
  • Consistent and fair in the treatment of people.
  • Open about mistakes and keen to learn from them.
  • Accountable for ensuring we are a safe organisation for all children, girls & young people
  • We strive for lasting impact
  • Articulates a clear purpose for staff and sets high expectations.
  • Creates a climate of continuous improvement, open to challenge and new ideas.
  • Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
  • Evidence-based and evaluates effectiveness.
  • We work well together
  • Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  • Builds constructive relationships across Plan International to support our shared goals.
  • Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  • Engages and works well with others outside the organization to build a better world for girls and all children.
  • We are inclusive and empowering
  • Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  • Builds constructive relationships across Plan International to support our shared goals.
  • Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  • Engages and works well with others outside the organization to build a better world for girls and all children.

How to Apply

CLICK HERE to apply online

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Please note that only applications and CVs written in English will be accepted.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy.

As an international child centred community development organisation, Plan International is fully committed to promoting the realisation of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

Plan International operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community.

HR and Administration, NGO and UN
Updated: June 28, 2018 — 6:32 am