Bridge International Academies
Job Vacancy: Operations Director
Who We Are:
Bridge believes every child has the right to high quality education and works in partnership with governments, communities, parents and teachers to deliver education to over 100,000 children in underserved communities across Africa and Asia.
Bridge leverages in-depth teacher training and support, advanced lesson plans and wireless technology to provide pupils with a meaningful and life-changing education.
Globally, there is an education crisis. Around 263 million children and young people are not in school and the number of primary school aged children not in school is increasing. Bridge is committed to helping tackle this through a data driven, evidence-based approach that delivers strong schools and a great education for all.
About the Role
The Operations Director is ultimately responsible for the critical performance of our entire network of 350+ schools across Kenya and Uganda. This includes operations, supply chain, IT, internal audit, and retail.
You will be responsible for ensuring every school operates effectively. That school staff are supported, provided with the correct tech assets and supplies. That the school facilities are maintained. That revenue is collected effectively, that uniform, school feeding and other programmes are running well. That instructional delivery runs effectively.
This is a high-impact role for someone who loves taking on challenges in large scale – we employ 5,000+ employees across East Africa.
The Operations Director is one of the most senior roles in the East African, business, making up a key role in the Senior Management Team. You will be responsible for managing a team of 50+ staff across two countries, driving the execution, management and innovation of the following departments to serve our academies’ needs:
- Customer Care Call Centre – serving both as the support hub for our academy manager, teachers and parents;
- Quality Assurance – our internal data-driven, field based audit and monitoring team;
- IT – supporting our tech-enabled academies to function and excel;
- Supply Chain – overseeing our warehousing, procurement and logistics, making sure every academy has all the resources needed in the most cost-effective and efficient way possible, while negotiating with global suppliers;
- Retail – ensuring school feeding, uniform and other potential revenue drivers are run effectively;
- Programme Management teams – managing 3-4 programme managers responsible for everything from preventative fraud management, facilities and repairs, instructional and academic delivery through systems compliance.
What You Will Do
- General management of the warehouse operations and strategic planning on activities to provide feasible solutions to challenges that may arise while involving yourself in practical work on the floor on receiving, arranging and dispatching of materials.
- Responsible for all operational performance indicators of our academies, including but not limited to:
- improving adherence and compliance to existing systems and processes
- Striving for operational excellence in a resource-constrained environment
- Continually iterating and improving systems
– cost of headquarters support per pupil
– educational outcomes as measured by academic testing programme
- Learn, reinvent, optimize and manage every aspect of the operations of a Bridge International Academy and the necessary headquarters support, from classroom instruction to latrine-cleaning to customer care.
- Create highly-structured, insightful processes, systems and recommendations with a data-driven approach; and, alongside senior executives, critique and modify the operational components of the Bridge model.
- Do or lead every job in the entire academy operations and support to some extent. No job is too big or too small.
- Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.
What You Should Have
- At least 8+ years of post-undergraduate, full time work experience
- Work experience managing a multi-unit retail environment
- Work experience developing and managing a culture of total focus on customer satisfaction
- Work experience drastically improving the productivity and reducing cost of a product or service
- Work experience managing and coordinating several teams to deliver on a tight schedule
- Work experience in emerging markets
- Record of building data-driven operational systems
- Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
- Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
- Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success
- Experience of management consulting a plus
- A detailed doer – You have a track record of getting things done, with at least 8 years of post-graduate school experience. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
- A data analyst – You are comfortable interrogating assumptions, testing ideas, and making decisions based on data. You have experience crunching numbers, but also do not lost sight of the bigger picture. You can take a strategic view while also getting stuck into the weeds.
- A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $7 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
- A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
- A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
How to Apply
Interested candidates are encouraged to CLICK HERE to apply online by 31st July 2018.
Only shortlisted candidates will be contacted.