Customer Relationship Manager Job in Kenya

Vacant Position: Customer Relationship Manager

Reporting To: Unit Manager

The Customer Relationship Manager will source new sales opportunities through attracting new clients and close sales to achieve quotas.

She/he will play a key role in increasing income and revenue by managing and negotiating with clients, generating needs, qualifying prospects and managing sales of products and services.

Duties and Responsibilities

  • Get new clients and retain existing ones.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers. Also, conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
  • Meet personal and team sales targets
  • Attend meeting, sales events and trainings to keep abreast of the latest developments
  • Maintain and expand client database within the assigned territory
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Perform cost­ benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Expedite the resolution of customer requests and complaints to maximize satisfaction
  • Coordinate sales effort with team members and other departments
  • Analyze the territory/market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Continuously improve through feedback
  • Maintains professional and technical knowledge by attending educational workshops; establishing personal networks
  • Provides historical records by maintaining records on area and customer sales.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Participates in events and conventions.
  • Helps customer make selections by building customer confidence; offering suggestions and opinions.

Key Skills / Experience Required

  • 2-3 years of experience in a similar capacity
  • BS/BA degree or equivalent
  • Preferably proven sales experience in real estate, insurance, banking industries.
  • Very good knowledge of MS Office.
  • Presentable and flexible (willing to work on weekends).
  • Highly motivated and target driven with a proven track record in sales.
  • Excellent selling, communication and negotiation skills.
  • Prioritizing, time management and organizational skills
  • Ability to create and deliver presentations tailored to the audience needs.
  • Relationship management skills and openness to feedback

How to Apply

If qualified kindly send your CV to vacancies@jantakenya.com clearly indicating “Customer Relationship Manager” on the subject line by 24th July 2018.



Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya

Business Administration & Management, Sales and Marketing

Updated: July 18, 2018 — 4:54 pm
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