PharmAccess Foundation Set-up of an Emergency Ambulance Communication Centre Call for Expression of Interest

PharmAccess Foundation

Call for Expression of Interest for Set-up of an Emergency Ambulance Communication Centre

In October 2015, M-PESA Foundation launched “Uzazi Salama”, a project aimed at improving maternal and new-born health out-comes in Samburu. The project was conducted in partnership with the Samburu County Health Management Team, PharmAccess Group and AMREF Health Africa.

The partners designed and implemented solutions to address the main barriers for Samburu mothers to access quality maternal and child health services.

The project partners are looking for an experienced company to lead establishment of an emergency ambulance communication centre.


The company is expected to deliver the following key outputs, in collaboration with technical staff from PharmAccess and its partners:

(i) Set up a central emergency ambulance communications control room with relevant equipment to receive calls and manage emergency dispatch of ambulances to various locations in the county.

(ii) Set up radio systems to support communication between the ambulance control centre and the ambulance fleet

(iii) Provide fleet management system for about 13 ambulances in the whole of Samburu County

(iv) Provide a fixed communication set in the control room

(v) Install satellite vehicle tracking devices and system to ensure continuous monitoring and support dispatch of ambulances nearest to the location of emergency.

(vi) Design and implement systematic initial orientation / training and monitoring sessions for users of the various equipment. This phase is expected to cover at least 60 — days after completion of the system set-up.

(vii) Install relevant access controls to secure equipment and systems from unauthorized use.

Profile / Qualifications

Interested companies must have at least 4 years of experience managing an emergency call centre.

Companies with experience working in Arid and Semi-Arid regions are encouraged to express interest.

Proposal Requirements

The technical proposal should include a detailed company profile, description of previous experience providing similar services, proposed team composition and a work plan for delivery of the service. Prices quoted in the financial proposal should be inclusive of 16% Value Added Tax (VAT).

Applicants may request for clarification before 3rd August, 2018, 5PM EAT by sending an email to with ” EoI Samburu”  as a subject.

Submission of proposal

Interested service providers should forward their proposals to PharmAccess Foundation through with the subject line “E0I for Emergency Ambulance Communication Centre” on or before 15th August 2018 at 5PM EAT.

Evaluation and Award of the Tender

Evaluation and award of the tender will be based on technical and financial feasibility.

PharmAccess reserves the right to accept or reject any proposal received without giving reasons and is not bound to accept the lowest or the highest bidder.

Engineering and Technical, Health and Medical, NGO and UN
Updated: July 27, 2018 — 7:02 am