Real Estate Customer Service Assistant Job in Kenya

Job Vacancy: Customer Service Assistant

The job holder will be responsible for ensuring that all customers, consumers and prospects are handled in a friendly and professional manner, and to administer product support and query resolution to customers at all levels.

The Customer Service Assistant Position will include the following:-

  • Receive and resolve emails, official letters, telephone calls, SMS and walk in customer queries.
  • Escalate customer queries to the relevant job roles where necessary.
  • Create a record of all customers and referrals.
  • Make contact with Klein Group customers and consumers by email, telephone calls, SMS and social media within the specified turnaround time .
  • Actively oversee internal SMS activations and offer relevant internal support.
  • Complete call logs and reports .Handle traffic generated from commercial led activations.

Skills and Personal Attributes

  • Excellent communication skills.
  • ICT literate.
  • High levels of integrity.
  • Familiar with customer care trends in the market.
  • Organised.
  • Pleasant and Friendly.
  • Consistent and Reliable.
  • Responsive.
  • Fair and Objective.
  • Resilient.
  • Diplomatic at all times.

Academic and professional Experience

  • University Graduate or Diploma in Communication, Marketing¬† or any other related field from a recognized University.At least 2 years experience in Marketing or Customer Care.

Applications accompanied by copies of certificates, detailed curriculum vitae, testimonials, current remuneration, current position /expected salary and a daytime telephone contact should be forwarded and cc to latest by 2nd August 2018

Sales and Marketing
Updated: July 20, 2018 — 6:36 pm