Restaurant Manager Job in Nairobi, Kenya

Vacant Position: Restaurant Manager

Location: Nairobi – Kenya

Industry: Hospitality

Our client, a market leader in Hospitality is urgently seeking to hire talented and result oriented Restaurant Manager. The Restaurant Manager will be required to lead all aspects of our Client’s business. He/she will deliver a high-quality menu and motivate our Client’s staff to provide excellent customer service.

He/she will maintain the restaurant’s revenue, profitability and quality goals by ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards and other matters by performing the following duties;

Duties and Responsibilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Monitor the purchasing of supplies and perform frequent checks to ensure consistent high quality of preparation and service
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Ad-hoc assistance to the Restaurant General Manager

Key Competencies & Qualifications

  • BSc degree in Business Administration; Hospitality Management, Culinary Schooling or any other relevant field from a recognized institution
  • 10 years proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Results-oriented, detail-oriented, organized, able to multi-task, meet tight deadlines, and willing to work beyond normal scheduled work hours as necessary
  • Reliable, driven, self-starter with strong analytical and problem-solving skills
  • Establishes, fosters, and maintains good working relationships with internal and external customers

To apply, send your CV and cover letter only to before close of business 25th July 2018.

Clearly indicate the position applied for and expected salary on the subject line.

Business Administration, Hospitality and Food Industry
Updated: July 20, 2018 — 9:54 am