Betting Shop Manager Job in Nairobi, Kenya (60K)


Position: Shop Manager

Reporting to: Head of Retail Department

Location: Nairobi

Salary: 50,000 – 60,000

Contract duration: 6 months (Renewable based on performance)

Probation period: 3 months


  • Effectively manage the branch within the company rules, policies and procedures.
  • Managing shop staff performance and punctuality.
  • Controlling costs and setting sales targets for staff and monitoring their progress.
  • Tactful when dealing with genuine complaints and awkward customers.
  • Marketing the shop to potential customers and coming up with special promotional ideas.
  • Anticipating and dealing with any disputes or safety issues.
  • If necessary recruiting and training other staff members.
  • Organizing work schedule and holiday rotas.
  • Ensure to have clear understanding of Betin products and promotions and pass it on to the team.
  • Motivate and encourage team members, individually and through assistants, to contribute their best effort and work on weaknesses and challenges.
  • Demonstrate leadership techniques that constantly recognize and encourage positive work of employees by sharing knowledge and insight in a meaningful and supportive manner (tell them), demonstrating methods (show them) and coaching them, and observing and following-up on needed improvements (have them show you).
  • Maximizing profitability and meeting sales targets.
  • Ensuring compliance with health and safety legislation/industry regulations.
  • Updating the notice boards that show current betting opportunities with sport fixtures.
  • To organize and conduct the shop profit banking.
  • In charge of all cash flow, pay outs, reconciliations both at the start and at the end each day.
  • Responsible and accountable for all funds registered at the shop and for reporting to Head Office all staff shortages or misuse of company’s funds.
  • Reports; ensure timely preparation of daily, weekly, monthly reports for the sales, expenses and any other report that may be requested from time to time.
  • Prepare daily reports and forward them to the Head of Retail, or as advised.
  • Ensure that all Tellers have done proper accountability for all the cash in.
  • To reconcile daily cashiers profit and update the virtual balance.
  • Perform any other duty that may be assigned from time to time.

Desired Skills and Experience:

  • Numerate and capable of working quickly and accurately.
  • Good communication skills.
  • A flair for customer service and the ability to build a good rapport with customers.
  • Number skills, to ensure payments are accurate.
  • A good knowledge of sports and of the products and services offered by the company.
  • To be able to work effectively under pressure.
  • To be well-organized and able to deal with several tasks at once.
  • Business awareness.
  • Basic IT skills.
  • Proficient with MS Word, Excel, and Outlook
  • To be alert and observant.
  • Confidence, to handle difficult situations or troublesome customers.
  • Leadership, negotiation and people management skills.
  • Previous retail management experience can be an advantage.

Interested candidates to apply to quoting the position as the subject by Friday 31st August 2018.

Business Administration, Sales and Marketing
Updated: August 31, 2018 — 3:44 am