Hostess Job in Nairobi, Kenya

Our client, a market leader in Hospitality is URGENTLY looking to hire passionate and result oriented Hostess.

Industry: Hospitality

The Hostess will be required to present a positive first impression of the establishment’s friendliness, excellent service and high standards.

The Hostess will also be responsible for greeting Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid them farewell as they leave by giving a “Guests First” attitude, engaging in friendly conversation and other matters by performing the following duties;

Duties and Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Contribute to team effort by accomplishing related results as needed to provide total guest satisfaction

Key Competencies & Qualifications

  • Diploma in Hospitality Management, Culinary Schooling or any other related field from a recognized institution
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Customer service training and experience will be an added advantage
  • Results-oriented, detail-oriented, organized, able to multi-task, and willing to work beyond normal scheduled work hours as necessary
  • Passion for providing extraordinary service
  • Ability to thrive in a fast-paced environment
  • Great attitude
  • Friendly smile
  • Passion for people and service
  • Strong communication skills
  • Strong organization skills

How to Apply

To apply, send your CV and cover letter only to recruitment@linkarkconsultants.com before close of business 20th August 2018.

Clearly indicate the position applied for and expected salary on the subject line.


Hospitality and Food Industry
Updated: August 16, 2018 — 2:58 pm