Hostess Job in Nairobi, Kenya

Our client, a market leader in Hospitality is URGENTLY looking to hire passionate and result oriented Hostess.

Industry: Hospitality

The Hostess will be required to present a positive first impression of the establishment’s friendliness, excellent service and high standards.

The Hostess will also be responsible for greeting Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid them farewell as they leave by giving a “Guests First” attitude, engaging in friendly conversation and other matters by performing the following duties;

Duties and Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Contribute to team effort by accomplishing related results as needed to provide total guest satisfaction

Key Competencies & Qualifications

  • Diploma in Hospitality Management, Culinary Schooling or any other related field from a recognized institution
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Customer service training and experience will be an added advantage
  • Results-oriented, detail-oriented, organized, able to multi-task, and willing to work beyond normal scheduled work hours as necessary
  • Passion for providing extraordinary service
  • Ability to thrive in a fast-paced environment
  • Great attitude
  • Friendly smile
  • Passion for people and service
  • Strong communication skills
  • Strong organization skills

How to Apply

To apply, send your CV and cover letter only to before close of business 20th August 2018.

Clearly indicate the position applied for and expected salary on the subject line.

Hospitality and Food Industry
Updated: August 16, 2018 — 2:58 pm