Customer Service Representative (CSR)
Reports to the Team Leader
The CSR is responsible for providing professional and quality customer service both internally and externally.
The CSR will be responsible for customer support at the designated touch point: Inbound or Outbound.
Purpose of the role:
The CSR must get full understanding of customer’s enquiry and attend to the customer, solving the issues as need be with a focus on overall experience.
a. If the issue is resolved, the CSR ensures that …