IT Support Analyst Job in Kenya


We are seeking for experienced candidates for the position of IT Support Analyst.


  • Sort out any ETR issues in the branches
  • Assisting with updating return/exchange of goods from the branches and discounts in the system
  • Synchronize all shop data with the HQ data
  • Daily check the shops and stock to ensure accurate sales.
  • Assist the stock take team with deliveries.
  • Prepare and analyze reports to ensure accurate information is given for decision making.
  • Design efficient IT systems to meet business and technology needs
  • Coordinate developers to build and implement technology solutions
  • Integrate multiple systems and reconcile needs of different teams
  • Gather feedback from end users about system performance
  • Plan and oversee projects (e.g. upgrades, hardware/software installations)
  • Provide advice and technical training
  • logging and processing support calls
  • installing and configuring computer hardware, software, systems, networks, printers and scanners
  • planning and undertaking scheduled maintenance upgrades
  • setting up accounts for staff, ensuring that they know how to log in
  • solving password problems
  • talking to clients and computer users to determine the nature of any problems they encounter
  • responding to breakdowns
  • investigating, diagnosing and solving computer software and hardware faults
  • obtaining replacement or specialist components, fixtures or fittings
  • checking computer equipment for electrical safety
  • maintaining records of software licenses


  • BSc in Computer Science/Information Technology
  • 3-4 years’ experience
  • Previous experience as an analyst in retail business will be an added advantage
  • Knowledge of databases, system security and troubleshooting
  • Understanding of business practices
  • Excellent communication skills
  • Analytical mindset
  • Problem-solving aptitude

Only qualified candidates will be contacted.


Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location

Nairobi, Kenya

Nairobi County

ICT and Technology
Updated: September 28, 2018 — 11:00 am