Customer Service Engineer (Food Packaging & Weighing Equipment) Job in Kenya

Customer Service Engineer – Food Packaging & Weighing Equipment

Our client is a market leader in weighing equipment technology.

They have also diversified the product range to provide quality control, handling, packaging solutions and more recently machine efficiency monitoring software.

They are seeking a competent and diligent Service Engineer to join their team.

Location: Nairobi with regular travel to (Ethiopia, Tanzania, Uganda and Rwanda)

Reporting to Regional Sales Manager – East Africa

Salary: 200K – 300K

Key Job Function: Overall responsibility is to service, install, commission and repair of the product range within East Africa, ensuring 100% customer satisfaction while monitoring service performance levels against the regional targets.

Roles and Responsibilities

  • Provision of on-site customer service across the East African region. From time to time there may be a requirement to also provide support in Europe, Middle East and the rest of Africa.
  • Installation, commissioning and validation of new machine installations at Customer sites.
  • Fault finding and repair of machines at customer sites
  • Working in-line with defined SOPs for installation / commissioning of a machine, service contracts and customer complaints ensuring compliance and adherence to process.
  • Training customers (at customer sites and on their equipment) and internal personnel where required.
  • Liaison between other departments, for example Engineering, Sales etc. in fault resolution and continuous improvement.
  • Timely and full completion of all service visit reports etc.
  • Maintenance of demonstration equipment
  • Performing customer demonstrations using equipment available in the office
  • Installation of equipment at regional exhibitions and taking part in the exhibition by demonstrating equipment and discussing applications with customers
  • Customer management, ensure all service tasks are owned and the customer is continually informed about progress
  • Support the regional sales manager when required by undertaking sales visits throughout the region.
  • Installation and commissioning of production lines
  • Customer management, ensure tasks are owned and customer is always informed
  • Ensure that all jobs are seen through to a finish while maintaining a high level of communication with customers
  • Ensure work is completed efficiently
  • Ensure work is completed within set timeframe and that On Time Commissioning is achieved
  • Monitor overrun on projects

Skills and Qualifications

  • Degree in Engineering or related field of study
  • Minimum 5 years of relevant experience in technical field service role, this could be from an in-house maintenance function
  • Willingness to work a reasonable amount of overtime including weekends to meet the business needs.
  • Excellent administration ability and forward planning. IT literate with critical thinking and analytical knowledge.
  • Able to work independently (although an extended regional team will be available for consultation the Service Engineer will have sole initial responsibility for service within the region)
  • Availability at all times during contracted hours.
  • Willingness to travel frequently

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Service Engineer) to before Wednesday 26th September 2018

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

Engineering and Technical
Updated: September 19, 2018 — 4:07 pm