Restaurant Supervisor Job in Kenya

Restaurant Supervisor

Job Summary: We are seeking a detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service.

Duties and Responsibilities:

  • Oversee all front of the house restaurant operations
  • Ensure customer satisfaction through promoting excellent service
  • Respond to customer complaints tactfully and professionally
  • Maintain quality control for all food served
  • Analyze staff evaluations and feedback to improve the customer’s experience
  • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
  • Oversee health code compliance and sanitation standards
  • Look for ways to cut waste and decrease operational costs
  • Generate daily, weekly, and monthly reports
  • Ensure that new employees are trained and provide ongoing training for all staff
  • Supervise the team and act as the main liaison between customers and hotel staffs
  • Assigning duties and coordinating operations to ensure customers are happy
  • Perform any other duty as may be assigned from time to time

Requirements and Qualifications:

  • Diploma in Hospitality Management, Food and Beverage or other related field preferred
  • A minimum of 2 years’ experience in hotel or hospitality industry as a supervisor.
  • Front and back of house experience is a plus
  • Strong working knowledge of food and beverage service
  • The ability to manage in a diverse environment with focus on client and customer services
  • Ability to communicate effectively with clients, senior management, and all staff
  • Ability to respond effectively to changing demands
  • Computer literate
  • Strong supervisory and leadership skills
  • Planning and reporting skills
  • Decisive and critical thinker
  • Honesty and high level of integrity

Applicants who meet the above are required to send their applications to with “RESTAURANT SUPERVISOR” being the subject of the email with detailed CV names & addresses of three referees.

The salary for the position is Ksh 25,000

Only shortlisted candidates will be contacted.

Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location

Nairobi, Kenya

Nairobi County

Hospitality and Food Industry
Updated: September 21, 2018 — 4:30 pm