Restaurant Supervisor Job in Kenya

Restaurant Supervisor

Job Summary: We are seeking a detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service.

Duties and Responsibilities:

  • Oversee all front of the house restaurant operations
  • Ensure customer satisfaction through promoting excellent service
  • Respond to customer complaints tactfully and professionally
  • Maintain quality control for all food served
  • Analyze staff evaluations and feedback to improve the customer’s experience
  • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
  • Oversee health code compliance and sanitation standards
  • Look for ways to cut waste and decrease operational costs
  • Generate daily, weekly, and monthly reports
  • Ensure that new employees are trained and provide ongoing training for all staff
  • Supervise the team and act as the main liaison between customers and hotel staffs
  • Assigning duties and coordinating operations to ensure customers are happy
  • Perform any other duty as may be assigned from time to time

Requirements and Qualifications:

  • Diploma in Hospitality Management, Food and Beverage or other related field preferred
  • A minimum of 2 years’ experience in hotel or hospitality industry as a supervisor.
  • Front and back of house experience is a plus
  • Strong working knowledge of food and beverage service
  • The ability to manage in a diverse environment with focus on client and customer services
  • Ability to communicate effectively with clients, senior management, and all staff
  • Ability to respond effectively to changing demands
  • Computer literate
  • Strong supervisory and leadership skills
  • Planning and reporting skills
  • Decisive and critical thinker
  • Honesty and high level of integrity

Applicants who meet the above are required to send their applications to recruitment@optiven.co.ke with “RESTAURANT SUPERVISOR” being the subject of the email with detailed CV names & addresses of three referees.

The salary for the position is Ksh 25,000

Only shortlisted candidates will be contacted.



Job Summary:
Job Title
Job Category
Job Type
Company / Organization
Approx. Salary
Job Opening Date
Job Expiry Date
Job Details
Job Location
Nairobi

Nairobi, Kenya
N/A

Nairobi County

Kenya

Hospitality and Food Industry

Updated: September 21, 2018 — 4:30 pm
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