Waiter / Waitress Job in Nairobi, Kenya

Waiter / Waitress

Location: Nairobi

Industry: Hospitality

Our client, a full-service, quick-casual, coffee-themed restaurant chain is seeking to recruit Waiter/Waitress.

The key responsibility is ensuring that customers have a satisfying dining experience.

Duties and Responsibilities

  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, order slips or by memorization
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Provide excellent customer service to guests


  • Attentiveness and patience for customers
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts

Qualification and Experience

  • Diploma/Certificate in Food and Beverage, Sales and Service
  • At least 6 months experience
  • Proven work experience as a Waiter or Waitress
  • Good communication and presentation skills

To apply, send your CV and cover letter only to careers@flexi-personnel.com before close of business 10th September 2018.

Clearly indicate the position applied for and salary expectation on the subject line.

NB: Flexi Personnel Ltd does not charge candidates for job placement

Hospitality and Food Industry
Updated: September 6, 2018 — 6:45 am